Zendesk Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zendesk.
Zendesk
Customer Advocate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
I found my profile on LinkedIn, and the recruiter reached out. The first screening interview went really well, focusing on my past experience and interest in the role. The recruiter shared details about the company, benefits, and the position, which increased my enthusiasm. After promising to forward my CV to management, I received feedback quickly and was scheduled for in-office interviews. That day, I had two interviews: a peer-to-peer with team leads and another with managers where I discussed my product knowledge. The questions felt very relevant, and I conveyed my strong interest in the company. All interviewers were engaging and seemed interested in my background. Immediately after leaving the office, I received a job offer from the recruiter, which I happily accepted.
Confirmed questions2 questions
- Can you elaborate on your experience as it relates to this role?
- What specifically about this role interests you?
Zendesk
Customer Advocate
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I applied for the Associate Customer Advocate job online. I received an email the same day asking me to set up a phone call with someone from HR. Things seemed promising, but during the call, the HR person didn't seem to know much about the job and couldn't explain the daily tasks. They also made the role sound pretty unimportant. I was really excited about the job and the possibility of moving up within Zendesk, but the conversation left me feeling disappointed. I was sure I was a good fit, but I haven't heard back in a few weeks, even though they said I'd get an update.
Confirmed questions1 question
- What led you to find out about Zendesk?
Zendesk
Customer Advocate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Other
I applied online and heard back pretty quickly from the Director of Customer Support and a Customer Advocate Manager. I had a quick phone chat with a Manager, and they said they'd set up an on-site. The next day, they asked me to swing by the office, and it turned out to be an interview. I met with the Director of Customer Support, the Manager of Level 2 Advocates, a Level 2 Advocate, and the Manager of Level 1 Advocates. It was pretty casual. Later that day, they wanted to interview me with their COO. I set that up for the following week. I interviewed with the COO, talked about my passions and growth goals. By the end of that day, I got a very excited offer email.
Confirmed questions1 question
- Tell me about a challenge you faced that you didn't have to deal with and how you handled it.
Zendesk Customer Advocate Interview Questions
Quoted word for word from Zendesk interview reports.
“What is the number of channels supported by Zendesk?”
Read reports →“Can you tell me what you know about zendesk?”
Read reports →“What led you to find out about Zendesk?”
Read reports →“Can you describe what exceptional customer service looks like to you?”
Read reports →“What song encapsulates your work philosophy or work history?”
Read report →“What are your career goals for the next 5 years?”
Read report →“Can you describe a time you had to deal with an unhappy customer?”
Read report →“What are your thoughts on teamwork and what's important to you in a team setting?”
Read report →“Tell me about a time you had to deal with an upset customer and how you handled it.”
Read report →Formats, difficulty and experience
Across all 17 Zendesk interview reports.