Zendesk Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zendesk.
Zendesk
Solutions Consultant
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation
Interview formats
Behavioral Technical Presentation
There are 3 to 4 filtering steps. The first ones are regular interviews with the team, and the last one is a practical case study that is presented to the managers. The initial interviews are easy, but the final filter is challenging.
Confirmed questions2 questions
- Tell me about your previous experience.
- Why are you interested in joining a tech company?
Zendesk
Solution Consultant
Mid Difficult Positive experience No offer 5 rounds
Interview process
Recruiter call Technical screen Presentation Group
Interview formats
Behavioral Presentation Technical Other
It began with a quick chat with HR. Then, I had an interview with the sales director, who was also the hiring manager. After that, there was a round with the presales director, technology director, and regional sales director. This was followed by two rounds where I had to give solution presentations. I had to pick one of three scenarios and present the solution, which involved configuring it in the application and doing a live demo, showing the value proposition and competitive analysis. It went fine until the last part, where they asked for an elevator pitch of the solution. By then, I had already talked for an hour and couldn't come up with anything good.
Confirmed questions3 questions
- Can you describe your experience in presales and your typical daily tasks?
- Tell me about standard questions regarding presales and day-to-day operations.
- Can you give an elevator pitch for the solution?
Zendesk
Solutions Consultant
Mid Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
It was a really long process. Started with HR screening, then 3-4 interviews with team members and the person who previously held the role. The final stage was a presentation to about 5-6 people, including the director. I thought I did great on everything, but they said no because I lacked sales experience, even though it's a tech role. I have tons of tech experience, just no sales.
Confirmed questions3 questions
- Were you asked behavioral questions?
- Were you asked vague tech questions (AWS, APIs, etc.)?
- Did you have to do a presentation?
Zendesk Consultant Interview Questions
Quoted word for word from Zendesk interview reports.
“Can you explain your understanding of integrations and the functionality of APIs?”
Read reports →“Considering competitors like Oracle or Salesforce in the Utilities vertical for service cloud, what challenges do you anticipate?”
Read reports →“Could you articulate what makes our product so effective?”
Read reports →“How do you navigate and manage conflicts that arise within sales teams?”
Read reports →“How would you showcase the value proposition of our product?”
Read report →“How do you approach difficult conversations?”
Read report →“Can you give an elevator pitch for the solution?”
Read report →“What are your thoughts on the company and its core values?”
Read report →“How would you engage with a customer to ensure they comprehend our product?”
Read report →Formats, difficulty and experience
Across all 14 Zendesk interview reports.