Zendesk Account Executive Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 52 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zendesk.
Zendesk
Account Executive
Mid Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical Case
Standard virtual interviews, focused on experience, SaaS knowledge, and hunter skills. They're looking for experience in Latam and working with partners, as well as upselling and services. We'll cover years of experience, solutions sold at previous companies, clients in the region, and the Meddpic process.
Confirmed questions8 questions
- Tell me about clients you've worked with previously and how you approached the hunting process.
- What's your experience with SaaS?
- How would you describe your hunter skills?
Zendesk
Commercial Account Executive
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Panel Presentation
Interview formats
Behavioral Presentation
The interview process involved a recruiter call, a panel interview, and a final interview with the hiring manager. The recruiter wasn't very helpful, only responding about scheduling. The panel seemed unprepared, and the hiring manager was distracted by another meeting, asking uninspired questions without much engagement.
Confirmed questions1 question
- What motivates you to join our company?
Zendesk
Account Executive
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
I had my first call with the recruiter, who was really professional and made me want to learn more. After that, I spoke with the line manager, which felt more like a collaborative discussion than a strict interview. This was followed by another phone chat with a strategic account executive who works in the field. That was a great conversation with some good, albeit a bit tough, questions. Then, I met with my N+1 and N+2 in person. The final step was a live product demo. Overall, the whole interview experience was really positive, and I'm now convinced I'd love working at Zendesk. I appreciated that even though it was challenging, I felt treated as an equal, and they seemed to believe in me as a person, even with my limited background in software sales. Highly recommend!
Confirmed questions4 questions
- What problems do you believe Zendesk addresses for its clients?
- Can you discuss your previous sales cycles, specifically regarding client acquisition and account management?
- What strategies would you employ to attract new customers?
Zendesk Account Executive Interview Questions
Quoted word for word from Zendesk interview reports.
“What problems do you believe Zendesk addresses for its clients?”
Read reports →“Could you please start a trial on Zendesk and then demo the product to us as if we were customers?”
Read reports →“How do you organize your time to be more productive?”
Read reports →“What has been your average quota attainment percentage for the past three fiscal years?”
Read reports →“Can you prepare and deliver a sales pitch within a two-day timeframe?”
Read report →“Can you outline your 30/60/90 day plan and strategy for developing partners in France?”
Read report →“What clients have you worked with in the region?”
Read report →“How would you go about selling Zendesk to your current employer?”
Read report →“Describe a situation where you had a disagreement with a colleague and how you resolved it.”
Read report →Formats, difficulty and experience
Across all 52 Zendesk interview reports.