Zalando Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zalando.
Zalando
Customer Care Specialist
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Other
I went to the Zalando customer care offices for an interview. The head of the customer care section I applied for met me and told me about the job and its details. To move forward, I was given a test about customer care in general and more specifically how to handle customers in certain situations. The team helped me through it, even though it seemed a bit tough.
Confirmed questions3 questions
- How would you respond to customers in specific scenarios?
- How do you manage stressful situations?
- How do you deal with an unhappy customer?
Zalando
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
Basically, this wasn't really a conversation. The position was already filled and instead of just sending a rejection, this appointment was still carried out. After a 1-hour conversation, it was said with a grin that I am a really great person and that one should always keep candidates in mind, but the position had already been filled for a week. When asked if the documents could still be saved, I honestly didn't know if that was a joke. I had specifically taken time off for the job interview.
Confirmed questions2 questions
- What do you bring to the table?
- Why you specifically?
Zalando
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Presentation Take home
Interview formats
Behavioral Presentation Other
I spoke with a recruiter and a team lead from Customer Care. The interview lasted about 45 minutes. Besides standard CV questions, we talked about how to find the best solution for customers and the company. Beforehand, I was told to bring an item that describes me and qualifies me for customer service. After the interview, there was a short written part where they asked about my grammar skills and how flexible and solution-oriented I am.
Confirmed questions1 question
- How would you handle a colleague who has been underperforming for a while?
Zalando Customer Support Representative Interview Questions
Quoted word for word from Zalando interview reports.
“What are the key qualities of an effective customer service agent?”
Read reports →“How would you handle a colleague who has been underperforming for a while?”
Read reports →“Can you remain patient when a customer becomes angry?”
Read reports →“How do you deal with an unhappy customer?”
Read reports →“What do you imagine the day-to-day tasks of a customer service representative entail?”
Read report →“In your opinion, what are the common reasons customers reach out to us?”
Read report →“Can you tell me what you know about Zalando and what makes a good customer service agent?”
Read report →“Where do you envision yourself in five years?”
Read report →“How many customer inquiries do you estimate you could handle on a typical day?”
Read report →Formats, difficulty and experience
Across all 29 Zalando interview reports.