Xcel Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Xcel Energy.
Xcel Energy
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview felt friendly and informative. They asked several questions about my past experience for the job. I shared some past experiences about helping customers with information and attending to their needs, including the outcomes of those experiences.
Confirmed questions1 question
- What makes you want to work at this company?
Xcel Energy
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Offer
Interview formats
Group Other
after applying on xcelenergy.com, interested candidates receive an email to complete an assessment. If the assessment goes well, they get to pick a day for an interview, which is actually a group information session about the company. Decisions aren't made on the day of the interview, but they'll let you know when to expect an update.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Xcel Energy
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
It was a long, extensive, and repetitive interview process. The interviewer didn't seem very interested in my answers and appeared distracted. This unfortunately continued after I was hired, as my supervisor was very hard to reach, as was an actual HR representative.
Confirmed questions1 question
- Can you start by telling me how...
Xcel Energy Customer Support Representative Interview Questions
Quoted word for word from Xcel Energy interview reports.
“Tell me about a time you had a bad experience with a customer.”
Read reports →“Can you start by telling me how...”
Read reports →“Tell me about a time you really went the extra mile to assist a customer.”
Read reports →Formats, difficulty and experience
Across all 5 Xcel Energy interview reports.