WoodSpring Hotels Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Which role are you interviewing for?
5 roles · 19 reportsCandidate interview experiences
First-hand accounts from people who interviewed at WoodSpring Hotels.
WoodSpring Hotels
Front Desk Agent
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
the interview process was very professional, and they replied quickly. they asked questions about my resume and past experience and my philosophy about teamwork and working overtime, and also about a criminal record check, and then about the expected duties and salary.
Confirmed questions7 questions
- What constitutes great customer service?
- Can you discuss your resume and previous work history?
- What are your thoughts on teamwork?
WoodSpring Hotels
Guest Services Manager
Manager Difficult Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I interviewed and since I was already a guest, I went back to my room, changed, and was about to leave the building. The manager later told me that because I had my piercings in and tattoos showing while off the clock and spoke at the desk to other employees, it prevented me from getting the GSM position. He was right, because 6 months later, after showing the same confidence but removing my piercings and hiding my tattoos when a higher manager was in the building, I got the position. The starting salary was lower than most would get, and I had to pay for a room that was previously free until they decided to take more money from me. However, I did get the position. Now I work over 46 hours a week with only one day off instead of two, and I handle more work than anyone else on the property.
Confirmed questions4 questions
- Why do you want this position?
- Is it about moving up or liking the company?
- All they want to hear is you want to work into a manager position, not the GSM.
WoodSpring Hotels
Front Desk
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
After applying online, I waited about two weeks before getting a call to schedule an interview. When I got to the location, the interview felt very personal and involved a lot about the company's background. They don't really have a dedicated office space for interviews, so they ended up taking me to one of the empty rooms to talk.
Confirmed questions1 question
- Do you use illegal drugs?
WoodSpring Hotels
Housekeeper
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The General Manager reached out on Facebook to schedule an interview. When I got there, the GM had already left, so another housekeeper interviewed me. She mentioned it was her first time doing this. I was told I got the job and would hear from the GM soon, but I never did. Even a thank you note didn't get a response.
Confirmed questions1 question
- Can you tell me about your past experience?
WoodSpring Hotels Interview Questions
Quoted word for word from WoodSpring Hotels interview reports.
“What would you do if a guest is checking in late, but their reservation isn't showing up in the system at 1:30 a.m.?”
Read reports →“What would you do if you saw a guest walking the halls without shoes on?”
Read reports →“Is it okay with you if hotel policies change frequently?”
Read reports →“What would you do if a guest was yelling at you at the front desk?”
Read reports →“Do you use illegal drugs?”
Read report →“What constitutes great customer service?”
Read report →“How would you handle an angry guest?”
Read report →“How do you feel about a criminal background check?”
Read report →“When are you available to start?”
Read report →Formats, difficulty and experience
Across all 19 WoodSpring Hotels interview reports.