WingSwept Interview Questions
& Process

This is a highly rated company with a great reputation, offering competitive salaries and benefits, and outstanding company values. The interview process started with an initial HR screening call. This was followed by a video interview with the Customer Success hiring manager, who noted my strong customer success skills but weak networking knowledge, yet I still advanced. The next step was a video call with the IT Director. All three interviewers were personable and professional. I was then called back from vacation to complete a technical assessment (which didn't go well due to my networking weakness) and attend an in-person meeting with the hiring manager and a potential CSM colleague. I felt I completely bombed the in-person interview, possibly coming across as too comfortable. No feedback was provided, and despite sending a thank you email, I've heard nothing back (radio silence). While ironic for a Customer Success role, perhaps it's best to remain silent if there's nothing nice to say. My advice for success here is to get certified in MS Networking and use a precise response script, avoiding revealing too much personal information. WingSwept requires self-starters, as the two-week training is followed by mostly independent work. Good luck, I hope you get an offer from this solid employer.

WingSwept contacted me about my resume. I went in and completed a multi-question exam. They called me back weeks later to do an in-person interview with HR and a manager, which went well. Weeks went by with no response, so after following up multiple times, I was called in for a second interview with an upper manager who seemed very arrogant. After an hour of discussion, he said he didn't think they would fill the position and didn't really need anyone. His exact words! It was frustrating to make three trips there only to be told they didn't need anyone. This company, with its small size and smug management, likely won't survive in the IT market.

The interview process was pretty much what others have said. There were some delays, partly due to a family emergency with the manager, and it took over a month from start to finish. I had one in-person meeting at the Garner office with an assessment that focused heavily on network engineering. They said since it was entry-level, my score wasn't a big deal, they just wanted to see what I knew. After a while with no word, I emailed to check on the position and was told the supervisor was out but they'd try to get me a second interview. My second interview was on Zoom with someone else. They asked about my past jobs and what I'm into personally and career-wise – that one felt pretty good. The third interview was also via Zoom. The questions weren't really about the job itself but more about my childhood, work background, and some personality stuff. Some questions felt a bit too personal and awkward. Overall, the questions were easy enough, but I've never been asked them in a professional context. After the third interview, I waited two weeks to hear back, which was the most annoying part. I'm not sure if they even talk to each other because in the second interview, they said I'd have an offer by the next interview, but I didn't hear anything for ages. People seemed nice in general – maybe it was just a rough time for them, but based on online reviews, I expected a better experience.

The interview process consisted of several rounds with different interviewers. I found it to be a straightforward and easy process, meeting my expectations. It was quite thorough. During the second interview, there was a word association exercise to gauge my knowledge, which I enjoyed as it kept me alert.