WCIRB Interview Questions
& Process

Applied in November 2020. The interview process began normally with a screening call and hiring manager interview. Then, I had to interview FIVE more times, each for only 30 minutes. I was suspicious of what could be learned in such short, unstructured, and non-technical interviews. My final phone interview was another 30-minute call with the hiring manager, basically repeating topics from our first call. This finished mid-December. I figured it was long, but they were a slow institution. The recruiter said, 'We definitely intend to advance you,' but they had to finish interviewing other candidates. By January 5th, I was still waiting. On January 29th, interviews were complete, but there were no updates. On February 2nd, I was notified they were no longer interested. I don't mind not being the right fit; honestly, I'm not sure they knew what they wanted until they interviewed me. However, I object to being strung along for so long. I stopped expecting to get the job but was curious how long they'd keep me waiting. They easily doubled my personal record for waiting time, even working at a large HMO. My only hope is that future candidates read about my experience and it gives them pause before accepting a position here.

You start with HR for a phone screen, then move on to interviews with the Member Services manager, then the Team Leaders who are your direct supervisors. You'll also have a session with a few other staff members where they give you a mini-tutorial of the work. The manager gives a general overview of the job but doesn't ask much. They're really looking for someone who is curious and asks smart questions. The Team Leader interview is more standard, but it's pretty conversational. The people there are nice and seem to want to get a feel for your personality, not asking too many skill-based questions.

The whole thing took over two months, and they kept posting the job opening while I was still in the interview process. There were 4 rounds in total. This made me think they weren't in a rush to hire or weren't that into me. I put a lot of work into following up, and after 2 months, the HR director just sent a short message: "We have decided not to move forward with your application." It would've been way better and more considerate if they had waited to interview everyone over a shorter, more concentrated period.

It's a long process, be ready for 2.5 to 3 hours of interviews. You'll talk to five to seven people. Definitely take the breaks they offer. You might want to watch the video on their website about WCIRB beforehand. If you have some idea about workers compensation and know what experience modification and pure premium rate mean, you should be able to understand the jargon they use.