Walt Disney World Interview Questions
& Process

You go in to interview for any position. Just keep an open mind. If you have serving experience, that’s where they’ll prefer to put you as long as you answer a few questions (wines, beers, etc)

The process had 2 parts. First, an online assessment with questions about handling guests, affinity to certain working conditions, and living setup questions (since you'll have roommates). Second, a phone interview asking similar questions to the online assessment, plus a role-play scenario about handling a park situation. Neither was too hard, but this was during COVID, and I know it used to be tougher.

It's just a 30-minute phone call max with a hiring manager. They'll actually cut you off or end the call if it gets close to 30 minutes because they have so many interviews. They really want to know if you're professional, a good sport, happy, and excited about Disney. If you complain about guests or past experiences, are constantly negative, or give too many restrictions on the jobs you'd do, you might not get an offer.

You start by submitting an application on the Disney Careers website for either part-time or full-time. You need a Florida driver's license to begin, but don't worry, Disney trains you for the CDL and pays for it once you're hired. After applying, a recruiter will give you a call (phone or online) to check if you meet the basic requirements like driving experience, your record, and your availability. Then, you'll go through assessment rounds, which could be a phone or virtual interview with questions about safety, guest service, and Disney's culture. There might also be an in-person interview at the Walt Disney World Casting Center, where you'll also start onboarding. Disney does a thorough background check, including driving record, DOT physical, and drug tests, plus a vision screening. Once you pass, you get a temp CDL permit (Class B with passenger endorsement) and Disney covers the test fees. If there's high demand, you might be put on a waitlist for a few weeks to a few months. After you're officially hired, all new Cast Members go to "Traditions" training at Disney University to learn about Disney's values and culture. Then comes the practical bus driver training, which usually takes over 30 days. Finally, after completing the training, you'll start your regular bus driving duties as a Cast Member!