Waitrose Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 108 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Waitrose.
Waitrose
Customer Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Take home Offer
Interview formats
Behavioral Case
The interview was conducted online and lasted about 40 minutes. The interviewer, a friendly woman, asked me to introduce myself and share my career aspirations. She then emailed me a set of scenarios, giving me 20 minutes to review and prepare responses. Most of these scenarios (4 out of 5) involved assisting customers with product selection and recommendations. After providing feedback on my answers, she inquired about my preferred work locations and my flexibility. The role was subsequently offered to me.
Confirmed questions5 questions
- Can you introduce yourself?
- What are your career goals?
- How would you handle these customer product recommendation scenarios?
Waitrose
Customer Assistant
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Onsite Recruiter call
Interview formats
Behavioral Behavioral
First, they gave us a tour of the shop. Then, there was a 1-on-1 interview. They actually post the potential questions on their website, so you can prepare for them. They have about 15 possible questions and might ask around 8 of them. They started with some general chat, like 'tell me about yourself' type of questions.
Confirmed questions2 questions
- Could you introduce yourself?
- Tell me about a time you collaborated with a team to reach a common objective.
Waitrose
Customer Assistant
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Take home Group Panel
Interview formats
Other Group Behavioral
First, you gotta pass this online quiz with "what would you do?" scenarios. If you ace that, you'll get invited to the interview, which is with about 10 other people. It's a group interview where you'll tackle another "what would you do?" scenario, but this time you gotta talk it out with the group and write down your solution.
Confirmed questions1 question
- How would you handle a situation where a customer is angry or upset?
Waitrose Customer Assistant Interview Questions
Quoted word for word from Waitrose interview reports.
“What makes Waitrose/John Lewis your preferred choice compared to other supermarkets like Tesco?”
Read reports →“What would be your course of action if a fire alarm sounded while you were stocking shelves?”
Read reports →“How would you assist a regular customer inquiring about vegan alternatives for a product?”
Read reports →“How would you ensure that health and safety policies are put into practice in the store?”
Read reports →“What would you do if a coworker is having trouble with their work, but you haven't finished your own task yet?”
Read report →“What would you do if a customer complained about a product that was faulty?”
Read report →“What do you foresee as the opportunities and challenges of working a night shift?”
Read report →“Can you share an instance where you stood up to authority when you felt it was necessary for a good cause?”
Read report →“If a customer does X, what would be your first course of action?”
Read report →Formats, difficulty and experience
Across all 108 Waitrose interview reports.