Virgin Australia Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Virgin Australia.
Virgin Australia
Customer Service Representative
Entry Difficult Neutral experience No offer 4 rounds
Interview process
Recruiter call Group Presentation Background check Offer
Interview formats
Behavioral Presentation Group
First, an online interview, then a face-to-face with a group activity. You'll need to record yourself answering three questions, with only three attempts for each before it automatically closes. After that, they'll contact you about a recruitment day.
Confirmed questions1 question
- Please introduce yourself and describe yourself using three words.
Virgin Australia
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Onsite
Interview formats
Behavioral Group Other
It was an easy video interview with about 5 questions, and you had a few minutes to answer each. Then there was a recruitment day that concluded with a quick 5-minute chat.
Confirmed questions1 question
- Can you work different shifts on a rotating schedule?
Virgin Australia
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Group Presentation Background check Offer
Interview formats
Group Behavioral Presentation
I applied online and got a phone call for a group interview. On the day, we spent about an hour listening to the recruiter talk about Virgin and ask us questions (so you should definitely research the company and be ready to add something about their other business areas or how long they've been around). Then we did a reading of a mock boarding call, and were divided into rooms. After the first group was sent out, they told the rest of us to sit down because that group was being sent home! Whoever was left then had one-on-one interviews, with basic questions like 'what's your idea of excellent service' and 'give examples'. They called about 10 days later with good feedback, but apparently I didn't say enough about how great Virgin is or make it clear it was the job I really wanted. So my advice is: really suck up! Do your homework on the company and why they are the only place you want to work.
Confirmed questions3 questions
- Can you give me an example from your past where you delivered excellent service?
- What does excellent service mean to you?
- Tell us about other industries Virgin operates in, or how long they have been in business.
Virgin Australia Customer Support Representative Interview Questions
Quoted word for word from Virgin Australia interview reports.
“What does excellent service mean to you?”
Read reports →“Can you work different shifts on a rotating schedule?”
Read reports →“Tell me about a situation where you exceeded expectations to help a customer.”
Read reports →“Can you tell me about a time you went above and beyond to help a customer?”
Read reports →“Can you tell me about a time you had to deal with a difficult or unreasonable customer and how you resolved the situation?”
Read report →“Can you give me an example from your past where you delivered excellent service?”
Read report →Formats, difficulty and experience
Across all 7 Virgin Australia interview reports.