Videotron Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Videotron.
Videotron
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
Super easy and good, the employer asks clear and precise questions. There are 2 interviews during the hiring process, another with a director afterwards with an owner. Everything happens within a few days maximum.
Confirmed questions1 question
- What are my expectations for the position
Videotron
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The job posting had some misleading info, it said full time but it was actually part time, which is why I applied. The interview process itself was pretty standard though. First, a recruiter called and checked my English skills, and they were happy with that. Then I had another interview where I met someone, and that also went fine. I was ultimately not hired because they said I lacked English skills. This is odd since I've worked for a competitor for 8 years and speak English fluently. Maybe they had other reasons to reject me they didn't mention, or they mixed up my application with someone else's.
Confirmed questions2 questions
- Describe your approach to closing a sale.
- What steps would you take if you were feeling stressed?
Videotron
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was pretty simple and clear. The person interviewing me didn't really care about my outfit or how I looked, they were more focused on whether I could speak with people easily and smoothly, and if I had decent social skills.
Confirmed questions2 questions
- Can you tell me about your hobbies?
- What relevant experience do you have?
Videotron Customer Support Representative Interview Questions
Quoted word for word from Videotron interview reports.
“Could you sell me this cell phone?”
Read reports →“For you, is the customer always right?”
Read reports →“What steps would you take if you were feeling stressed?”
Read reports →“How to handle an angry customer?”
Read reports →“Can you tell me about your hobbies?”
Read report →“Describe your approach to closing a sale.”
Read report →“What are my expectations for the position”
Read report →“Tell me about your understanding of technology, telecommunication, and our company's products.”
Read report →“What relevant experience do you have?”
Read report →Formats, difficulty and experience
Across all 9 Videotron interview reports.