USAA Insurance Agent Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at USAA.
USAA
Insurance Agent
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The interview process started with a quick phone call, under 30 minutes. Then there was a longer phone interview that lasted a bit over an hour. The final step was an in-person meeting at their facility. I got a tour, met a current employee, and then had the interview.
Confirmed questions1 question
- What makes you the right candidate for this position?
USAA
Insurance Agent
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Technical
Had an interview with a recruiter that asked basic background and a couple of scenario questions. Then, I had a second interview with managers where they asked mostly scenario and role-specific questions. I got a contingent offer pending a background check, which did take some time.
Confirmed questions1 question
- What are your reasons for wanting to join USAA?
USAA
Insurance Agent
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation
Interview formats
Behavioral Technical Presentation
First, there was a 15-minute phone interview where they went over pay, the training process, and what the job entails. After that, I was given a date for a Zoom interview about one to two weeks later, which lasted 30-45 minutes. In that interview, they asked about my experience selling to customers, specifically how I convinced them to buy more than they initially intended. There were lots of sales-related questions. An observer was present with the interviewer, which felt a bit intimidating, but it wasn't too bad.
Confirmed questions4 questions
- What makes you want to work for USAA?
- Tell me about a time you convinced a customer to purchase something.
- Can you share an instance where you de-escalated a customer's issue and improved their experience?
USAA Insurance Agent Interview Questions
Quoted word for word from USAA interview reports.
“What makes you want to join USAA?”
Read reports →“What are your reasons for wanting to join USAA?”
Read reports →“How do you ensure you are current with the latest insurance laws and available products?”
Read reports →“How do you define leadership?”
Read reports →“What are your career goals with USAA?”
Read report →“What would be your approach if a client expressed dissatisfaction with their current insurance policy?”
Read report →“What methods do you employ to identify and acquire new customers?”
Read report →“Tell me about a time you convinced a customer to purchase something.”
Read report →“What are your strategies for handling a dissatisfied client?”
Read report →Formats, difficulty and experience
Across all 20 USAA interview reports.