Upstart Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Upstart.
Upstart
Customer Service Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It's been good so far! Everyone involved in my on-boarding process has made it very smooth and easy to adapt. I appreciate how responsive and involved the team has been. It makes for a great first impression and I am excited to see what the future holds!
Confirmed questions1 question
- How will my previous job experiences contribute to my skills at Upstart?
Upstart
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The first interviewer was super nice and asked standard questions like why I wanted to work there and about my experience. The second interviewer was way more intense and objective, asking harder questions. I thought I was doing well until she threw me a curveball: 'What is the maximum amount of drinks a Starbucks store can make a day, hour, per minute?' She wanted me to come up with a whole formula to figure it out. I totally bombed that part, and the interview ended. They didn't give me an offer because they said I didn't have enough banking industry experience, which is weird since they interviewed me. It was a bad experience; I feel like one question decided everything instead of my degree and actual experience. Hopefully, someone can answer that question better! Good luck!
Confirmed questions1 question
- How many drinks can a Starbucks store possibly make daily, hourly, and minutely?
Upstart
Customer Support Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
Went through a quick interview process, met with two people. One was a main founder, the other was an Operations manager. The whole thing took about 90 minutes, even though I was ready. They had me fill out this 'Brag Sheet', which was kind of fun. But then they never brought it up again, which was odd since it's a cool way to learn about new people.
Confirmed questions1 question
- What makes you want to join our company?
Upstart Customer Support Representative Interview Questions
Quoted word for word from Upstart interview reports.
“How many drinks can a Starbucks store possibly make daily, hourly, and minutely?”
Read reports →“Can you tell me what you know about Upstart?”
Read reports →“What makes you want to join our company?”
Read reports →“How will my previous job experiences contribute to my skills at Upstart?”
Read reports →“What makes you the best candidate for this company?”
Read report →Formats, difficulty and experience
Across all 6 Upstart interview reports.