Upstart Customer Support Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Upstart.
Upstart
Customer Experience Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
It was a really good experience, very friendly and fast. I had my first interview on a Tuesday and then followup interviews on Thursday of the same week. I got the job offer the following Monday. They ask for references after the second and third interviews and use a third party for them, which made the process quick and they do actually check them out.
Confirmed questions2 questions
- Tell me why you're a great fit for Upstart.
- Can you share an instance where you provided constructive feedback to a colleague?
Upstart
Customer Experience Associate
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Background check
Interview formats
Behavioral Technical
I had one phone call interview with the recruiter, and then I advanced to 3 separate zoom interviews with people from the management team. After all the interviews were done, the last step was to input my references through searchlight. It was pretty easy and the whole process went by pretty fast.
Confirmed questions1 question
- Describe how you would handle an angry customer.
Upstart
Customer Experience Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I was really disappointed in my interview process, given the high reviews I’ve read. I received an email to schedule the initial phone call shortly after submitting an application. I did speak with a hiring team member, however the person who was conducting the interview seemed very disorganized and distracted. She ended up cutting off the phone before it was complete due to a company meeting she had to attend? She set up a time for her to call again later that same day, but I never received the call. I emailed the original scheduler of the phone call since I didn’t have the interviewers contact information. I was eventually emailed by the interviewer asking to re-reschedule the call. Again, I received no phone call at the set time. The rest of our communication was through email and I explained that I would prefer a shift other than the one discussed in the initial conversation, but I would be open for any opportunities in the future. All-in-all, it was a less than professional experience unfortunately.
Confirmed questions1 question
- Would you consider a contract-to-hire role?
Upstart Customer Support Associate Interview Questions
Quoted word for word from Upstart interview reports.
“Would you consider a contract-to-hire role?”
Read reports →“What's a personal detail about you that isn't listed on your resume?”
Read reports →“Describe how you would handle an angry customer.”
Read reports →“What's your approach to delivering negative news to a customer?”
Read reports →“Reflecting on a past situation, what did you learn, and what would you change if you could relive it?”
Read report →“Can you share an instance where you provided constructive feedback to a colleague?”
Read report →“Can you share an example of a great customer experience you've had and explain why it was great?”
Read report →“Can you tell me about your biggest weakness and what you're doing to improve it?”
Read report →“Tell me why you're a great fit for Upstart.”
Read report →Formats, difficulty and experience
Across all 8 Upstart interview reports.