UPS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at UPS.
UPS
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Presentation Background check
Interview formats
Behavioral Presentation
don't be late! They really care about attendance and punctuality more than if you're qualified. The front desk person notes who arrives first, so get there first to have the first interview. There was a small group discussion thing, then a one-on-one interview with two people. I made a personal resume on light blue paper and they liked it, but Ashley didn't like the cost of it. Make sure you can explain any gaps in your work history. I said my 3 week gap was spent job searching, but they took it as I wasn't qualified for those jobs.
Confirmed questions2 questions
- What have you been occupied with since your most recent employment?
- Could you clarify the reasons for your departure from your previous positions?
UPS
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Group Background check Offer
Interview formats
Behavioral Group Other
I applied on the UPS jobs website. The online application was quick and didn't ask for much detail. About a week later, I got a call to set up an interview for a few days after that. The interview took about an hour. I had to go over my work history again, answer some questions about how I've dealt with or would deal with different situations, and give permission for a background check. Then, with two other people who applied, we toured the building and got a general idea of how things work. A couple days later, I got a call offering me the job. They mentioned it might be a month or two before I'd hear back, but the job was mine if I was still interested then. They did call me back about six weeks later to set up orientation. I think the orientation lasted around five hours. It covered safe work methods, basic info about the union, pay details, what's expected on the job, and I signed all the usual hiring paperwork. No drug test was required.
Confirmed questions1 question
- What is your biggest weakness?
UPS
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
First, you gotta apply on upsjobs.com. After that, they'll probably hit you up within a couple of weeks, maybe sooner, about an orientation they're having. They'll tell you when and where it is. This orientation is like the first real step. They'll show you the place, and the HR person will go deep into what the job is all about and answer whatever questions you got. Later on, the HR person might pull you aside, ask you some questions to see if you'd be a good fit for UPS, and if they think you are, they'll stay in touch.
Confirmed questions1 question
- The questions weren't too difficult.
UPS Customer Support Representative Interview Questions
Quoted word for word from UPS interview reports.
“What would you do if a customer who is in a hurry starts yelling at you?”
Read reports →“If a customer immediately cursed you out, would you respond with profanity or disconnect the call?”
Read reports →“If someone approached you on the street, would you be reserved or outgoing and friendly?”
Read reports →“What languages are you able to speak?”
Read reports →“Can you tell me what you know about UPS?”
Read report →“How would you handle a customer who is irritated?”
Read report →“Have you ever regretted a decision you made in a past job?”
Read report →“How do you handle stressful situations?”
Read report →“Can you describe a time you dealt with an unhappy customer?”
Read report →Formats, difficulty and experience
Across all 25 UPS interview reports.