University of Illinois at Urbana-Champaign It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at University of Illinois at Urbana-Champaign.
University of Illinois at Urbana-Champaign
Help Desk Technician
Entry Average Positive experience Accept offer 1 round
Interview process
Onsite
Interview formats
Behavioral
I had one in-person interview with the team lead and the department manager. It wasn't a technical test; they mainly wanted to see my customer service skills and how I generally approach solving problems.
Confirmed questions1 question
- What is the initial step in your problem-solving process?
University of Illinois at Urbana-Champaign
Help Desk Support
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview process was pretty relaxed. It requires a combination of soft and hard skills. There are good bosses and opportunities for growth. It's a solid college job and I'd recommend it to anyone looking. You need to be able to balance work and classes.
Confirmed questions1 question
- Tell me about a time you collaborated within a team.
University of Illinois at Urbana-Champaign
IT Support Specialist
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
Had an email interview with about 5 questions, then two phone interviews, one with the team and one with supervisors. After that, there was a background check, checking professional references, and some in-house paperwork, followed by a call back. It took several weeks between each step, but it was worth it for the benefits.
Confirmed questions1 question
- Can you explain how your previous work experience is relevant to this role?
University of Illinois at Urbana-Champaign It Support Engineer Interview Questions
Quoted word for word from University of Illinois at Urbana-Champaign interview reports.
“What is the initial step in your problem-solving process?”
Read reports →“How would you manage a specific customer request?”
Read reports →“Tell me about a time you collaborated within a team.”
Read reports →Formats, difficulty and experience
Across all 5 University of Illinois at Urbana-Champaign interview reports.