United Healthcare Group Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Which role are you interviewing for?
3 roles · 10 reportsCandidate interview experiences
First-hand accounts from people who interviewed at United Healthcare Group.
United Healthcare Group
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation Onsite
Interview formats
Behavioral Other
The interview process was pretty simple. It started with a 30-minute phone call screening. If the role required being bilingual, there was a language assessment after that. Finally, an in-person interview was the last step.
Confirmed questions1 question
- What's the reason for leaving your previous employment?
United Healthcare Group
Eligibility Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
First I talked to a recruiter about contract roles, which seems like a pretty chill way to get started. Then I chatted with the team lead, and they were really nice.
Confirmed questions3 questions
- Were you able to work the hours?
- Did you have customer service experience?
- Are you familiar with data entry?
United Healthcare Group
Nurse Practitioner
Mid Average Positive experience Decline offer 1 round
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview had a clinical scenario and several behavioral questions. Two people conducted the interview, and it lasted about an hour. They asked around 5 or 6 behavioral questions, the 'tell me about a time when' type.
Confirmed questions2 questions
- Can you share an experience with a challenging patient?
- Describe a difficult patient encounter.
United Healthcare Group
Care Coordinator
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
First, there's a recruiter call to go over the company and role and ask about your background. After that, you'll have a video interview with managers where they ask a lot of situational and behavioral questions.
Confirmed questions1 question
- Can you share an example of a difficult situation you managed with a client?
United Healthcare Group Interview Questions
Quoted word for word from United Healthcare Group interview reports.
“Describe a difficult patient encounter.”
Read reports →“Were you able to work the hours?”
Read reports →“Tell me about a time a customer was upset and you did more than expected to resolve their issue.”
Read reports →“Are you familiar with data entry?”
Read reports →“How would you handle it when stakeholders have conflicting expectations?”
Read report →“Can you share an experience with a challenging patient?”
Read report →“Describe a situation where you had a disagreement with a coworker and explain how you resolved it.”
Read report →“What's the reason for leaving your previous employment?”
Read report →“Can you share an example of a difficult situation you managed with a client?”
Read report →Formats, difficulty and experience
Across all 10 United Healthcare Group interview reports.