United Ground Express Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
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6 roles · 21 reportsCandidate interview experiences
First-hand accounts from people who interviewed at United Ground Express.
United Ground Express
Supervisor
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
This was one of the worst interviews ever. I spoke with a manager who had trouble speaking English, and another supervisor who made faces the whole time. The manager kept asking about my old company's policies and acted surprised when I answered, saying it wasn't possible. It's weird to ask about other airlines if you don't know how they work. They also didn't seem to know that Republic Airways or SkyWest fly for United Express. Besides being rude, they didn't know what to ask. I applied for supervisor, and Excel wasn't a requirement, but the manager kept asking about it, even though he didn't seem to know how to use it himself. It was a waste of time because my qualifications didn't match what they were looking for. On the bright side, HR was quick and professional. If you want to grow in aviation, look elsewhere. Glad I'm not working there.
Confirmed questions1 question
- Can you tell me about a time...?
United Ground Express
Ramp Agent
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I applied online on the United Ground Express's Website. The interview happened in person at the airport where I would be working. One of the supervisors interviewed me and asked me about my background and why I wanted to work at United as a Ramp Agent. They said I'd hear back by the end of the week, but I got an offer the next day and had 48 hours to accept, which I did.
Confirmed questions1 question
- Have you worked with customers before?
United Ground Express
Passenger Service Agent
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Group Presentation Recruiter call Background check
Interview formats
Group Presentation Behavioral Technical
It started with a group presentation and then moved to an individual face-to-face interview. They kept it brief and to the point. They talked about their company and what to expect, and we looked at some papers. Then they interviewed us one-on-one and asked a few questions. They figure out if you qualify during the questions. If you get an offer letter, they fingerprint you right away and set up a drug screening.
Confirmed questions4 questions
- How would you deal with a challenging customer?
- Tell me about a time you had to use something new you learned.
- Are there any reasons why you couldn't work with the flexible schedule?
United Ground Express
Customer Service Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Presentation
I applied online and got a call from the Chicago recruitment office in a few days. They were helpful with my questions and set up an interview for me at the airport near my home, where I was applying. I met with two people who told me about the company's history and benefits, then asked three situational questions. I got a call back the next day with a job offer. Two days later, I went for a drug screening and physical, and I have fingerprints scheduled for next week. The whole process took about 3 weeks.
Confirmed questions1 question
- Describe a situation where you had to manage a difficult customer.
United Ground Express Interview Questions
Quoted word for word from United Ground Express interview reports.
“Are you able to lift the necessary weight?”
Read reports →“What value did you offer?”
Read reports →“What days and hours can you work?”
Read reports →“What days and hours are you free to work?”
Read reports →“Is a 100% travel commitment feasible for you?”
Read report →“Are you available and flexible to work on holidays?”
Read report →“How do you envision your future at United Ground Express in the coming 5 years?”
Read report →“Are there any reasons why you couldn't work with the flexible schedule?”
Read report →“What makes you want to be employed at United Ground Express?”
Read report →Formats, difficulty and experience
Across all 21 United Ground Express interview reports.