Twilio Technical Support Engineer Interview Questions
& Process

I had a poor interview with someone from Medellín. It felt rushed and I didn't get a clear understanding of the role. After that, I was ghosted for weeks. Then, I was asked to complete several unpaid tasks as a filter. There's no transparency on whether these tasks are being reviewed or if the process will even continue. It feels like free labor disguised as an opportunity, with no feedback or follow-up.

I went through a pretty long interview process for a Technical Support Engineer role at Twilio, taking almost three weeks with tests and interviews, and honestly, I'm pretty let down. First up was a HackerRank Flex Test, which wasn't a coding test but more about how I'd handle support emails. It had a question where I had to email a solution to a customer's problem and another where I had to use Twilio's tools, read docs, and make a workflow. Seemed relevant, not super hard though. Then, I had a phone interview with a recruiter. It was the usual chat about my background, the job, and why Twilio. Got good vibes from that. After that, there were technical interviews focusing on Node.js, React.js, and networking stuff. These weren't too tough, fit my skills well. Then came a bunch of behavioral interviews where I used the STAR method to talk about my past experiences. I felt pretty good about how those went. The issue really started in the last interview with a senior manager. The vibe changed after they asked where I was based, which felt random. Then, the manager focused on my past salary, which I found inappropriate since I said I was uncomfortable sharing it and it's not really how things are done now. It got awkward and unprofessional, totally messing up the good flow before that. After three weeks of this, I got rejected with a flimsy reason about my behavioral answers not being good enough, even though no one mentioned that before. It felt like the real reason was something else entirely. For a company that talks about diversity and inclusion, this experience felt the opposite. If you're thinking about Twilio, be ready for a long haul that might not be worth it, especially if they judge you on weird stuff.

Applied a few months ago and then got an email to set up a phone interview. The first call was with a recruiter who asked me some general background questions. The recruiter mentioned they needed to check if they could hire me in my state before moving my application to the hiring manager. After I followed up on the state issue a couple weeks later, the recruiter responded that they unfortunately couldn't hire in my state. I'd never encountered that before, but I guess it means they didn't have the proper employment/payroll setup there. Because of this, my application wasn't advanced.