Twilio Product Manager Interview Questions
& Process

I applied for a specific Product Manager role, but after the first interview, they told me I might be considered for multiple roles. The power day started with the original job description, not the multiple roles they mentioned. After two interviews, I found out the first one was with a hiring manager. I then interviewed with a skip-level director who seemed disengaged, checking their phone every couple of minutes. They asked open-ended questions and then asked me to summarize my answers in under five words, which felt strange after detailed responses. The bar raiser interviewer also seemed uninterested, asking questions about information I had already provided and explaining they do these interviews because it's an easy volunteering opportunity.

I applied through LinkedIn for the Staff PM role at Twilio. The interview process was intense, with 5 back-to-back PM rounds after an initial hiring manager round, all scheduled on one day which was exhausting. I was upfront about my salary expectations and having a competitive offer elsewhere but wanting to work for Twilio. The hiring manager round feedback was positive, but the subsequent 5 rounds, which were similar to Facebook and Google interviews, seemed to have interviewers who were happy with my answers but didn't provide insightful responses to my questions. Despite feeling I did well, the recruiter rejected me, citing insufficient experience for a Staff PM role and high salary demands. I suspect the hiring manager had a preferred candidate or used the interview process to justify rejecting me due to salary. The process felt like a waste of 8 hours, especially since the salary expectations were clear from the start. One interviewer was also rude, changing my perception of Twilio's culture and diversity claims. I'd advise others to be cautious and explore other companies with friendlier, less biased interview processes.

Got a ping on LinkedIn from a recruiter, and we had a quick chat. Then, I talked to the hiring manager. After that, they set me up with a bunch of interviews for a virtual on-site, which I was able to do over a few days. It was a mix of a technical interview, a bar raiser round, a presentation to a panel, and two other interviews. The recruiter did call to give me a heads-up about who I'd be meeting, but only after I'd already talked to some of them. I didn't even know one was a technical interview until later when they finally 'prepped' me. A few days passed, and I was told they weren't moving forward, but I could ask for more feedback. I did ask, but never heard back. Most people I interviewed with were nice and friendly, though some more than others. The recruiting side was pretty disorganized and a mess.