Trek Travel Interview Questions
& Process

I interviewed at the company's headquarters in Madison, Wisconsin, covering my own travel expenses. The interview itself was a positive experience; the interviewers seemed engaged with my responses. However, the feedback I received was unprofessional. I didn't get the job, and the notification came via an automated email. This was particularly surprising given the company's emphasis on customer service and hospitality during the interview process. After traveling to their headquarters and completing multiple interviews, receiving an automated email for feedback felt unprofessional.

I interviewed over Skype and then in person at their HQ hiring event. I knew someone who worked there, so I got some info beforehand. The company seemed professional but maybe hyped the job up without mentioning it's not well paid or how tips work. The hiring event was a group thing to see how we work together and get along. It was weird rooming with someone of the opposite sex, especially since no one had a background check. Many people there seemed like job hoppers, and this was a step up for them. I have a career and am looking for a change, so I'm still unsure if declining the guide position was right, given the pay cut vs. the experience and break from corporate life.

So, the interview process started okay with a screening, then HR, and a manager chat. After that, I had two more interviews, one with the company president. Then, after like two weeks of silence, they asked me to do an assignment, which was weird. I guess after five interviews, they wanted proof? No feedback again for another week until I chased them. They said a decision would be made in a day or two, and then I got a generic rejection email a week later. The whole thing took way too long for an entry-level job, and they kept missing their own deadlines. It was two months from start to finish, and they were not transparent at all. I felt like I was always the one asking what was going on after not hearing from them for weeks. I was really into this company at first, but the interview process really turned me off.

It's a 5 stage process which includes an application, a video interview, a skype interview, a hiring day, and a 10-day hiring/training event. You have to pay for your own travel, which can be pretty tough. It's a massive undertaking if you don't get hired, as many people don't. The in-person part is narrowed down over three stages, so be ready to be gradually eliminated. There's no guaranteed contract at any point. It's difficult! International applicants are welcome.