Total Merchant Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Which role are you interviewing for?
3 roles · 8 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Total Merchant Services.
Total Merchant Services
Care Call Person
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
They made me wait 25 minutes, then the interview happened. They asked me some strange questions about cooking, and then about taking calls, especially angry calls, and what I would do in those situations. It was a lot of step-by-step questions, but the vibe was friendly. I was excited to start and I got the offer.
Confirmed questions1 question
- The question asked was about cooking, and what steps you would take to make a meal.
Total Merchant Services
Manager of Financial Analysis
Manager Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied online, and then the hiring manager emailed me a week or two later. We set up a phone call for the next week. During the call, I went over my resume and explained any gaps and why I left past jobs. The HM seemed uninterested once they knew I wasn't working at the moment. Also, it felt like the HM asked salary questions just to get rid of applicants quickly. The job itself seemed to be more about tactical sales commission processing, not sales operations and analytics as described in the ad. I didn't hear back or get a formal rejection after the phone interview.
Confirmed questions5 questions
- What was your most recent salary?
- What is the reason you are currently working?
- Tell me about your management experience.
Total Merchant Services
Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
So I was already working as a temp for 3 months and basically doing the job, and then they made me permanent. Looking back, the interview was just a formality, because in those 3 months I was doing better than people who had been there over a year. I met with the department supervisor first, then the department manager. So that was 2 interviews, both that week. I signed the employment papers the next Monday.
Confirmed questions3 questions
- Can you describe a situation where you went above and beyond to satisfy a customer?
- What is something that you find particularly noteworthy?
- Tell me about a time you faced a challenge.
Total Merchant Services
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Behavioral
The interview process involved personality questions, specifically 'tell me about a time when' type questions. They focused on culture and ensuring you'd be a good fit. I heard you usually interview with 2 supervisors, but I interviewed with just 1. I was called back a week later with an offer.
Confirmed questions1 question
- Describe a situation where you had a disagreement with a coworker or supervisor, and explain how you resolved it.
Total Merchant Services Interview Questions
Quoted word for word from Total Merchant Services interview reports.
“What's the most critical priority for this team?”
Read reports →“What is something that you find particularly noteworthy?”
Read reports →“What was your most recent salary?”
Read reports →“Can you share an instance where there was a conflict between two parties?”
Read reports →“What is the reason you are currently working?”
Read report →“What is your understanding of our firm?”
Read report →“Can you share an instance where you bent the rules, and explain your rationale for doing so and why you felt it was acceptable?”
Read report →“Can you describe a situation where you went above and beyond to satisfy a customer?”
Read report →“Describe a situation where you had a disagreement with a coworker or supervisor, and explain how you resolved it.”
Read report →Formats, difficulty and experience
Across all 8 Total Merchant Services interview reports.