TimelyCare Interview Questions
& Process

I applied and got a screener call over Zoom. The interviewer was 10 minutes late and said, "Sorry, I'm busy this morning." It struck me as unprofessional, given how candidates are usually expected to be punctual. They had emailed beforehand saying to prepare for two questions, but only asked one of those, and instead asked others. This was confusing since they specifically told me to prepare for certain questions. I didn't get selected for the next round with the hiring team, but they did let me know within a couple of business days.

I went through a 5-week interview process with TimelyCare, involving 5 rounds. It kicked off with an HR screening, followed by a chat with the hiring manager. Then, there was a technical interview, and after that, a panel interview with other team members. The final two rounds were with company executives. It was a bit unusual because after the final interview, they asked for references before extending an offer. My references spoke with different people at TimelyCare for about 15 minutes each. They mentioned it felt like they were the ones being interviewed and didn't get prepared answers. It seemed like they were just going through the motions, and a decision was likely already made. The week after the reference checks, I got an email saying they chose another candidate. My thoughts on this whole thing are: the interview process was way too long; they could have decided after just two rounds plus a technical. Asking for and interviewing references before an offer felt unprofessional, and I think their decision-makers have trouble spotting good people. When I asked about strategic goals, no one had a clear or consistent answer, and they're trying to grow in a really small, competitive market. My advice is to research the role thoroughly. It's a very small company still figuring things out with no clear vision. They offer mental health care to college students, which is good, but they lack continuity of services, and all therapists are 1099 employees with no real commitment. Make sure you really want to work there before going through such a lengthy process. Everyone was nice, but they seem to look for the 'perfect' candidate, wasting a lot of time for others. It really bothered me that they interviewed my references before an offer – it wasted my time and my references' time. My advice is to avoid them unless you're desperate for a remote job; it's just a stepping stone. Their hiring process is too long and not well-planned. While the people are nice, the process feels a bit like going through the motions. They need more flexibility and shouldn't string candidates along just to meet internal quotas. Also, they need to have a more concise vision.

The whole thing took about 1.5 months and had 3 rounds. Started off well, the first two chats with the recruiter and hiring manager were great, they seemed really impressed. But then came the case study. They gave two scenarios that were super basic product management stuff, easy, but they wanted a whole presentation for each, 6-10 slides total, and a 30-minute presentation. They totally lowballed the prep time, saying it should take an hour, which is wild. It ended up taking me 6 hours. Then I had to present to 7 people, way too many. The 2 PMs there were just not friendly and seemed over it, big red flag. A few days later, got an email saying they closed the position because they're figuring out internal team needs. Can't believe they wasted my time like that, especially after making me do a free assignment so close to the end, and they weren't even sure they wanted to fill the role! Total mess. Makes you wonder if layoffs or restructuring are coming because they clearly have money issues. It was a vacant role too, so not filling it is a bad sign. Anyway, don't waste your time with TimelyCare like I did. The process was: 1. 30 min recruiter call, 2. 30 min VP of Product chat, 3. 1 hr Panel case study presentation.

My interview with TimelyCare was fantastic. While it didn't result in an offer, it was the most respectable interview process I've ever experienced. I had an in-depth conversation with Liz from Human Resources and she gave me a wonderful overview of the company, it's culture, and the position itself. She asked thoughtful questions and allowed me to really share my professional experience in great detail. As a result, she was able to identify and discuss other positions that I might be a better fit for in the long run as they open up. She called me the day after our interview to let me know I wouldn't be moving to a second interview based on not having some specific experience that the team needed for this position. But she was encouraging in saying she would keep me in mind as something more fitting becomes available now that she knows all about me and my talents. It says a lot about a company that calls you to let you know you won't be moving on when so many others can't even be bothered to send an email. The entire process was very pleasant and encouraging.