Thrive Pet Healthcare Interview Questions
& Process

First, I had a 30-minute chat with a recruiter. We talked about my background and they told me about the pay, available jobs, and what experience they're looking for. Then, I had a second interview with a regional lead. It was a casual conversation where I got to ask them a lot of questions about the company.

I was really excited about this job and had done my research, thinking it was a perfect fit. A bit of a red flag was that the job was reposted right before I applied, but I went ahead anyway. On the interview day, I got into a car accident on the way and contacted them immediately, even offering to leave before the police report to make it on time. The operations manager was super understanding and rescheduled, which was a great impression. The other hiring manager was the opposite: unprofessional, cold, and disrespectful with a condescending tone and dismissive attitude. Her appearance wasn't what I expected for a client-facing role either. During the interview, she gave me a tour and clearly didn't know the clinic layout well. As she walked me out, she told me to 'talk to people' with no context. When I asked for clarification, she just shrugged and said, 'Figure it out.' I handled it by introducing myself to the staff and sharing who I was, leaving a good impression. When I asked her afterward if that was what she wanted, she rudely said, 'I just wanted to see if you could actually talk to people.' After the interview, she kept viewing my LinkedIn profile, which was weird. The job also had low pay and no flexibility. Even though the operations manager was great, I ended up accepting another job offer with better pay, a hybrid schedule, and a respectful culture. That interview experience was a wake-up call that one good interaction can't fix a toxic dynamic, and my gut instincts were right.

My interview experience was a bit out of the ordinary since I talked to the hiring manager before the recruiter. However, the typical process starts with a general phone screen. The recruiter I spoke with seemed to make quick judgments and didn't really explore my background or try to get to know me. They were very focused on ticking boxes, and although friendly, they didn't make a strong impression. After passing that stage, an interview with the hiring manager was set up, followed by a portfolio review. The portfolio task had three sections, each with two parts. Although it was short, I felt I presented mine quite well. Unfortunately, I was ghosted afterwards. I suspect this happened because I lacked experience with a specific system that wasn't mentioned as a requirement at any point before, making the whole process feel like a waste of my time.

This interview process took weeks to sort out from the start. It was very disorganized; interviewers missed calls without notice and hadn't read my cover letter. After I discussed compensation and provided a salary survey, the company went silent and offered no feedback. It felt like basic courtesy was optional. I noticed many of the top ratings on Glassdoor are from their own executives, which seems to skew their public image, much like how they seemed to 'care' until they got what they needed, then I was just forgotten. You should really look at reviews from non-executive employees.