Thermo Fisher Scientific Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 45 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Thermo Fisher Scientific.
Thermo Fisher Scientific
Customer Service Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Panel Onsite
Interview formats
Behavioral Other
The interview process was straightforward and well-managed, with timely communication. It felt more like a natural conversation than an intense interrogation, which can be common in other biotech companies. There are a total of 3 rounds. I've completed the first two and will be having the third round, which is an in-person panel interview, soon.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Thermo Fisher Scientific
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Technical screen Offer Background check
Interview formats
Behavioral Technical Other
So I had this interview, it was pretty basic at first, with two rounds total. The second round was a bit strange, though. The manager was upfront about how busy and short-staffed they are, basically saying they don't want me to leave my current job just to leave them later if it doesn't work out. I was surprised but respected the honesty. The recruiter called to offer me the job, and I even completed my PI form. But after that, I was completely ghosted. I tried to follow up, thinking maybe the holiday played a part, but it's been almost two weeks now. I'm disappointed and feel uncomfortable after doing both an in-person and a virtual interview. It feels like a waste of my time.
Confirmed questions1 question
- Can you tell me about your current position?
Thermo Fisher Scientific
Customer Support Representative
Senior Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
So first you apply on the website, and then there's a first round, which is like a general HR phone call that lasts about 30 minutes. They'll check your background, why you want the job, if you know any other languages, and what you're looking to earn. Then, if that goes well, you'll have a second round with the manager for the department to go deeper into things and talk about the job. Sometimes, a third round might be needed, but if not, they'll either offer you the job or let you know if it didn't work out.
Confirmed questions1 question
- Tell me about why you're interested in this role.
Thermo Fisher Scientific Customer Support Representative Interview Questions
Quoted word for word from Thermo Fisher Scientific interview reports.
“What do you know about Thermo Fisher Scientific?”
Read reports →“What are your thoughts on ESG? Do you see it as a trend or something companies should consider long-term?”
Read reports →“Were you asked if you could speak French?”
Read reports →“How do you manage when you have a very busy schedule?”
Read reports →“What do you know about our company website?”
Read report →“What would you do if a customer asked you a question and you didn't know the answer?”
Read report →“Describe a situation where you had to de-escalate a situation with an angry customer.”
Read report →“Could you list the computer programs you are familiar with?”
Read report →“Are you able to manage a high volume of phone calls?”
Read report →Formats, difficulty and experience
Across all 45 Thermo Fisher Scientific interview reports.