The 20 MSP Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Which role are you interviewing for?
5 roles · 5 reportsCandidate interview experiences
First-hand accounts from people who interviewed at The 20 MSP.
The 20 MSP
Digital Marketing Manager
Manager Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was super straightforward and quick. I got clear comms, the steps were easy to figure out, and the whole thing felt nice, professional, and like they really cared about my time.
Confirmed questions1 question
- Tell me one thing you liked about The 20.
The 20 MSP
IT Technician
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was for a job that would have required me to relocate, not a remote role. The interviewer was understanding about this and said they'd make a note of it on my resume.
Confirmed questions1 question
- Could you let me know if a position becomes available in my local area or as a remote opportunity?
The 20 MSP
Helpdesk Technician
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
I had a quick phone screening with Camden, who was very sweet and nice. After that, I took a technical exam and then scheduled my in-person interview. I met with Zach Eschelman and Camden for the F2F, which was fun and allowed me to really open up. They did a great job showing what the company culture is like.
Confirmed questions3 questions
- What is it that motivates you?
- Can you describe what excellent customer service entails in your opinion?
- Tell me about a technical difficulty you recently encountered and the steps you took to resolve it.
The 20 MSP
Systems Administrator
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Panel Phone screen
Interview formats
Behavioral Technical
I went through three interviews. First, I spoke with the recruiter. Then, I had a technical interview with both the Regional Director of Operations and a Senior SysAdmin. Finally, I interviewed with the Director of Ops. It was a good experience overall. The technical questions were pretty standard, and I think they were trying to gauge my technical skills and make sure it was a good mutual fit.
Confirmed questions1 question
- Guess a number between 1 and 100 by asking up to three yes/no questions.
The 20 MSP Interview Questions
Quoted word for word from The 20 MSP interview reports.
“Regarding the image shown of a Windows desktop with File Explorer open and folders marked with red 'x's, what would be the reason the client can't connect to them?”
Read reports →“Tell me one thing you liked about The 20.”
Read reports →“Could you let me know if a position becomes available in my local area or as a remote opportunity?”
Read reports →“Can you describe what excellent customer service entails in your opinion?”
Read reports →“Tell me about a technical difficulty you recently encountered and the steps you took to resolve it.”
Read report →Formats, difficulty and experience
Across all 5 The 20 MSP interview reports.