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TELUS Sales Associate Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 24 interview experiences · FREE TO READ

1.8 Rounds average
Average Typical difficulty
70.8% Positive experience

Candidate interview experiences

First-hand accounts from people who interviewed at TELUS.

Showing 3 of 24
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TELUS

Sales Associate

Sales · a year ago

Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral

It was a really easy interview. They went over the job duties, the pay structure, and how the commission works in great detail. They were super upfront about everything. They explained what the job would be like, the minimum guaranteed hours per week, how much commission you would make, and the whole system for wages and commission.

Confirmed questions2 questions
  • Could you share a bit about yourself?
  • Are you comfortable working in both a TELUS store and a KOODO booth?
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TELUS

Sales Associate

Sales · more than a year ago

Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Case

I put in an application online and they emailed me back in a few days asking me to come in for an interview. The interview was about 20-30 minutes long, and they told me I'd hear back the next day. The next day they called and said they hired two people who had more experience. It was weird because how are people supposed to get experience if they don't get hired. They said they liked me and my answers, and that they'd keep my resume for future openings, but I shouldn't get my hopes up because they hire based on experience.

Confirmed questions3 questions
  • Can you share a time you provided outstanding customer service?
  • What would you do to help a customer who wasn't sure what they were looking for?
  • Would you prefer a fixed salary or a commission-based pay structure?
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TELUS

Sales Associate

Sales · more than a year ago

Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Presentation

Applied and then got a call the next day about an interview. The application process was relatively fast. I had to go through two interviews and it definitely didn't fit the job title and description that I applied for. The sales associate position mostly seemed like it would be for the in store retail environment but they told me it would be trade shows, events, door to door and so on which I was uncomfortable with. It seemed sketchy because it didn't feel like I really earned the job as they were more of trying to sell the job to me. What I thought would be a sales associate turned out to be a junior marketing consultant which felt like a lot more work than I intended for. And the hours were crazy as it required you to work full time with 9-6 shifts mon-fri and 12-8 on Saturdays. The pay would be good but it just wasn't what I was looking for as they kept talking about manager positions and how to get promoted in the company trying to sell this job to me.

Confirmed questions1 question
  • What does leadership mean to you and what are the 3 main qualities of a leader?

TELUS Sales Associate Interview Questions

Quoted word for word from TELUS interview reports.

Would you be okay with only receiving commission-based pay rather than a regular salary?

Read reports

What does leadership mean to you and what are the 3 main qualities of a leader?

Read reports

Would you prefer a fixed salary or a commission-based pay structure?

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What would you do if a customer decided to go with a competitor?

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Are you comfortable working in both a TELUS store and a KOODO booth?

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What would you do to help a customer who wasn't sure what they were looking for?

Read report

Formats, difficulty and experience

Across all 24 TELUS interview reports.

Interview formats

Behavioral 66.7%
Technical 13.9%
Presentation 11.1%
Group 2.8%
Other 2.8%

Interview difficulty

Easy 41.7%
Average 58.3%
Difficult 0%

Candidate experience

Positive 70.8%
Neutral 25%
Negative 4.2%