
TELUS Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TELUS.
Sales Associate
It was a really easy interview. They went over the job duties, the pay structure, and how the commission works in great detail. They were super upfront about everything. They explained what the job would be like, the minimum guaranteed hours per week, how much commission you would make, and the whole system for wages and commission.
- Could you share a bit about yourself?
- Are you comfortable working in both a TELUS store and a KOODO booth?
Sales Associate
I put in an application online and they emailed me back in a few days asking me to come in for an interview. The interview was about 20-30 minutes long, and they told me I'd hear back the next day. The next day they called and said they hired two people who had more experience. It was weird because how are people supposed to get experience if they don't get hired. They said they liked me and my answers, and that they'd keep my resume for future openings, but I shouldn't get my hopes up because they hire based on experience.
- Can you share a time you provided outstanding customer service?
- What would you do to help a customer who wasn't sure what they were looking for?
- Would you prefer a fixed salary or a commission-based pay structure?
Sales Associate
Applied and then got a call the next day about an interview. The application process was relatively fast. I had to go through two interviews and it definitely didn't fit the job title and description that I applied for. The sales associate position mostly seemed like it would be for the in store retail environment but they told me it would be trade shows, events, door to door and so on which I was uncomfortable with. It seemed sketchy because it didn't feel like I really earned the job as they were more of trying to sell the job to me. What I thought would be a sales associate turned out to be a junior marketing consultant which felt like a lot more work than I intended for. And the hours were crazy as it required you to work full time with 9-6 shifts mon-fri and 12-8 on Saturdays. The pay would be good but it just wasn't what I was looking for as they kept talking about manager positions and how to get promoted in the company trying to sell this job to me.
- What does leadership mean to you and what are the 3 main qualities of a leader?
TELUS Sales Associate Interview Questions
Quoted word for word from TELUS interview reports.
“Can you sell me this pen?”
Read reports →“Would you be okay with only receiving commission-based pay rather than a regular salary?”
Read reports →“What does leadership mean to you and what are the 3 main qualities of a leader?”
Read reports →“Would you prefer a fixed salary or a commission-based pay structure?”
Read reports →“What would you do if a customer decided to go with a competitor?”
Read report →“In five years, where do you envision yourself?”
Read report →“Are you comfortable working in both a TELUS store and a KOODO booth?”
Read report →“What would you do to help a customer who wasn't sure what they were looking for?”
Read report →“Can you demonstrate how you would sell this pen?”
Read report →Formats, difficulty and experience
Across all 24 TELUS interview reports.