TELUS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 148 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TELUS.
TELUS
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Phone screen Recruiter call Technical screen
Interview formats
Behavioral Technical
They did a language test, and then there were two or three interviews: a phone screening, an interview with HR, and then the hiring manager. An intelligence test was also given. The whole process took a few days and was in Bucharest before the pandemic. All the discussions were face to face.
Confirmed questions1 question
- What's your approach to dealing with a challenging customer?
TELUS
Customer Support Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a video call, about 30 minutes long. The main goal was to chat about your background, for you to ask any questions you might have, and to go over what the next steps are. You'll be communicating via video or voice, and you need to handle client inquiries in a professional way. Also, you'll be representing the TELUS Digital brand when you interact with customers.
Confirmed questions1 question
- Can you tell me a bit about yourself?
TELUS
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It starts with applying online, where you send in your resume, cover letter, and sometimes other stuff like a portfolio or examples of your work. Then the hiring people look at it all to see if you seem like a good fit. If they think you might be, they'll call you for a first chat.
Confirmed questions1 question
- What was one thing they asked you?
TELUS Customer Support Representative Interview Questions
Quoted word for word from TELUS interview reports.
“Can you explain how taking a sock and rubbing it all over your refrigerator would fix it?”
Read reports →“Can you explain how you would describe the color yellow to someone who is blind?”
Read reports →“How would you handle a customer disputing VOD purchases on their statement?”
Read reports →“How would you tell if a customer is unhappy on the phone?”
Read reports →“What steps would you take if a customer called because they couldn't reach a doctor, even though they had a confirmed appointment?”
Read report →“Are you prepared to work weekends for potentially more than a decade?”
Read report →“Can you discuss LEAN management and its application within the TELUS culture?”
Read report →“Given that call center jobs aren't typically long-term careers, what's your projected tenure with our company?”
Read report →“What assurance can you provide that you will stay with the company for at least one year?”
Read report →Formats, difficulty and experience
Across all 148 TELUS interview reports.