TELUS Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TELUS.
TELUS
Account Manager
Senior Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Presentation Group
Interview formats
Technical Presentation Behavioral
It was intense, but short and straightforward. The first screening was standard, and then there was a 2-hour interview that included a prospecting email, sales presentation, mock calls, and a general interview part. It demanded a lot of prep, but all the key people were present, and they decided pretty quickly. No months of waiting and interviewing over and over!
Confirmed questions1 question
- Can you explain your thought process behind this prospecting email?
TELUS
Account Manager
Mid Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
So I had a preliminary interview with Telus for an account manager role. It was pretty organized and professional. The person interviewing me was nice and asked some Behavioral Descriptive Interview (BDI) questions so I could talk about my experience and skills. It was a good talk, I got a clear idea of the job and the team. I liked that I could talk about my background and how it fits with Telus's values and what they want to do. It was a good experience overall, excited for what's next.
Confirmed questions1 question
- Can you introduce yourself?
TELUS
Account Manager
Entry Easy Neutral experience No offer 4 rounds
Interview process
Recruiter call Group Technical screen Take home
Interview formats
Behavioral Technical Group
The hiring process starts with passing the resume screening and online registration. Next, there's an HR initial interview where 2 to 4 applicants are interviewed together. This is followed by a computer typing test and then a written exam, which is all about English. The company states that if you're new to BPO, you have a 40% chance of getting the job, regardless of your education, as they prioritize applicants with BPO experience.
Confirmed questions4 questions
- Can you tell me something about yourself?
- What makes you a good fit for this role?
- Why did you choose to work in BPO, and have you considered other career paths?
TELUS Account Manager Interview Questions
Quoted word for word from TELUS interview reports.
“What were the main issues you faced with Telus's customer service?”
Read reports →“What was the result of having to repeatedly explain your issue to different representatives?”
Read reports →“Can you explain what digital transformation means to you in your own words?”
Read reports →“How did the inconsistency and unhelpfulness of the responses affect your ability to resolve the problems you faced?”
Read reports →“How did your personal encounter with Telus compare to their industry reputation?”
Read report →“In what ways could our product or service be enhanced?”
Read report →“How do you handle rejection?”
Read report →“Tell me about your recent experience with a telecommunications provider and how it made you feel.”
Read report →“Have you considered other institutions or career paths?”
Read report →Formats, difficulty and experience
Across all 25 TELUS interview reports.