TELUS Digital Customer Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TELUS Digital.
TELUS Digital
Call Center Agent
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
The interview process was incredibly frustrating and lacked clarity. The staff exhibited rude behavior and generally seemed moody. I had to complete multiple interviews before being shown a contract that seemed like a joke, almost like a scam.
Confirmed questions1 question
- What is your weekly availability in terms of hours?
TELUS Digital
Call Center Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
they are professional and ask relevant questions one by one. they give candidates ample time to think before they answer, they start with the general questions first and move on to specific ones regarding their resume, skills and experience. Listen to each candidate's answers and ask follow-up questions if necessary. In the end, they ask the candidates if they have any queries. Inform the candidates when they can expect a response from the company.
Confirmed questions1 question
- What is your motivation for applying for this role?
TELUS Digital
Customer Support
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
Had an HR interview. It was a really friendly chat where they asked some hypothetical and situational questions. They also asked about my past experiences, my basic technical knowledge, and my future career goals. Overall, the interview felt pretty straightforward.
Confirmed questions1 question
- What's your approach to dealing with a challenging customer?
TELUS Digital Customer Support Interview Questions
Quoted word for word from TELUS Digital interview reports.
“Can you describe the crowd on the market?”
Read reports →“How would you handle a customer request for a battlepass?”
Read reports →“What is your weekly availability in terms of hours?”
Read reports →“Tell me about your biggest flaw and your greatest quality.”
Read reports →“What are your expectations from the employer?”
Read report →“What's your approach to dealing with a challenging customer?”
Read report →“Given a scenario, demonstrate how you would handle a client interaction.”
Read report →“What is your motivation for applying for this role?”
Read report →“Can you tell me about a problem you encountered and how you handled it?”
Read report →Formats, difficulty and experience
Across all 9 TELUS Digital interview reports.