Symetra Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Symetra.
Symetra
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Panel Offer
Interview formats
Behavioral Technical
Got contacted about 2 weeks after applying online. First a recruiter emailed, then the next day I had a phone interview. A week later, my in-person interview was set up. For the in-person, I met the supervisor first, then did a video interview with two managers. Everyone was really nice, which helped me relax. I got a call from the recruiter before I even got home, offering me the job, and I started a month after that.
Confirmed questions5 questions
- Can you describe a situation where you had to handle a challenging customer?
- What would you say are your biggest weaknesses?
- What are your career aspirations for the next five years?
Symetra
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Technical screen Background check Offer
Interview formats
Behavioral Technical
I had about a 45 minute talk with a recruiter. She asked me standard questions like "What interested you in Symetra?" and "tell me about a time when" questions where I had to give specific examples from my past. After that, I did a skills assessment, which was basically a simulation of the job, and it was pretty straightforward. Then, I had two 30-minute video interviews with different hiring teams because of the distance. I received an offer after I provided my references and had a brief in-person meeting with someone from the company.
Confirmed questions4 questions
- What brings you the most satisfaction in a work environment?
- Can you describe an instance where you dealt with an irate customer?
- How do you build rapport with customers solely through phone interactions?
Symetra
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process included 2 interviews. First was a phone call to discuss why you're interested in the company, your relevant past experiences, and your availability. The second interview was a virtual 1:1 via zoom with a manager. The questions in the second interview were more detailed and situation-based.
Confirmed questions1 question
- Tell me about a situation where you dealt with an unhappy customer and couldn't provide them with the information they needed.
Symetra Customer Support Representative Interview Questions
Quoted word for word from Symetra interview reports.
“How do you build rapport with customers solely through phone interactions?”
Read reports →“Could you explain the approximately 9-month period when you were not employed?”
Read reports →“Tell me about a situation where you dealt with an unhappy customer and couldn't provide them with the information they needed.”
Read reports →“What are your expectations regarding leadership?”
Read reports →“Can you describe an instance where you dealt with an irate customer?”
Read report →“Can you introduce yourself?”
Read report →“What are your career aspirations for the next five years?”
Read report →“What are your career aspirations for the next 5-10 years?”
Read report →“What brings you the most satisfaction in a work environment?”
Read report →Formats, difficulty and experience
Across all 7 Symetra interview reports.