SurveyMonkey Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SurveyMonkey.
SurveyMonkey
Customer Service Representative
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Phone screen Panel Onsite Background check Offer
Interview formats
Technical Behavioral Presentation
You'll have a few interviews. First, the recruiter will chat with you. Then, you'll meet with the Manager. After that, there's a panel interview with some senior support team members or a lead. Sometimes you'll also talk to a manager from another location. The last step is an interview with the manager you'd be reporting to. Each interview will focus on a specific area: technical knowledge, how you work in a team, and your general soft skills.
Confirmed questions3 questions
- Can you explain a technical idea to someone without a technical background?
- How do you show your team skills?
- Tell me about your soft skills.
SurveyMonkey
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical
I had to meet with a few executives after getting through two phone interviews and a chat with the recruiter. Then, I did a computer test to check my typing speed and grammar. I ended up getting the job.
Confirmed questions2 questions
- Tell me about the behavioural questions you were asked.
- Tell me about the competency-based questions you were asked.
SurveyMonkey
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Panel
Interview formats
Behavioral Presentation
Went through a long hiring process. First was a 1 hour 1:1 interview. Then a final panel interview with 5 people, each taking 30-45 minutes, totaling over 3 hours. Ultimately told I was too qualified, which was frustrating since they had my resume beforehand and could have saved me two vacation days.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
SurveyMonkey Customer Support Representative Interview Questions
Quoted word for word from SurveyMonkey interview reports.
“Could you explain to a 90-year-old, step-by-step, how to use Instagram?”
Read reports →“Can you explain a technical idea to someone without a technical background?”
Read reports →“Tell me about a time you faced a challenging customer situation and how you handled it. What would you do if a customer was extremely upset about a policy they disagreed with?”
Read reports →“Tell me about the behavioural questions you were asked.”
Read reports →“Tell me about the competency-based questions you were asked.”
Read report →Formats, difficulty and experience
Across all 5 SurveyMonkey interview reports.