SurveyMonkey Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SurveyMonkey.
SurveyMonkey
Customer Success Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Panel Offer
Interview formats
Behavioral Technical
I had a good experience overall. I applied via LinkedIn and a recruiter contacted me after about two weeks. The first interview was straightforward and suggested I was a good fit. They got back to me quickly, within a day or two. Next, I interviewed with the hiring manager, which was a good conversation. I was informed that a panel interview would follow if I was selected. They responded in about two weeks, which is understandable given the scheduling challenges. The final interview lasted two hours with a 30-minute break and included the hiring manager and two senior customer success managers. It was also straightforward, and I enjoyed talking with everyone.
Confirmed questions1 question
- I don't recall the specific questions, but I prepared using the questions from this resource: https://blog.hubspot.com/service/customer-success-interview-questions. I hope this is helpful.
SurveyMonkey
Customer Success Manager
Senior Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
I put in my application through their online system. First I spoke with the recruiter. Then I met with the hiring manager. After that, I had three separate 30-minute meetings over a few days with different senior associates. Setting up the meetings was easy. Momentive gave us information about the interviewers beforehand. They seemed to really set us up for success.
Confirmed questions3 questions
- Can you tell me about yourself?
- What motivates you to want to work at Momentive?
- How do you approach working with different internal teams?
SurveyMonkey
Customer Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Phone screen
Interview formats
Behavioral Behavioral
I had a phone screening with some basic questions, then a phone interview with the Sales VP. I was asked typical questions like why I wanted to work there and to talk about my experience for both interviews. A week after my second interview, I messaged the recruiter to follow up. They responded right away saying they'd check with the hiring manager and get back to me by end of day, but I never heard back from them.
Confirmed questions2 questions
- Tell me about your background.
- What makes you interested in this opportunity?
SurveyMonkey Customer Success Manager Interview Questions
Quoted word for word from SurveyMonkey interview reports.
“If you were tasked with launching a new toothpaste, what kind of research would you propose?”
Read reports →“What are some management characteristics you find undesirable?”
Read reports →“What are your thoughts on customer engagement strategies?”
Read reports →“What is your vision for yourself in five years?”
Read reports →“What qualities do you value in a manager?”
Read report →“Describe a challenging customer situation that you couldn't resolve.”
Read report →“How do you go about prioritizing your tasks?”
Read report →“Can you share an instance where you missed a deadline?”
Read report →“What aspects of Customer Success Management do you enjoy the most?”
Read report →Formats, difficulty and experience
Across all 15 SurveyMonkey interview reports.