Surf Air Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Which role are you interviewing for?
7 roles · 11 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Surf Air.
Surf Air
Manager
Manager Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Panel Offer
Interview formats
Behavioral Group Presentation
It was a pretty straightforward interview process with two rounds. The first round was with a manager currently in the same role. Then, there was a group interview with both the lead manager and the VP. Overall, it was a positive experience, and I got a quick response, which was great.
Confirmed questions1 question
- Can you share an instance where you provided outstanding customer service in an experience?
Surf Air
Flight Concierge
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Behavioral Technical
My friend referred me for the Flight Concierge position at Surf Air's San Carlos location. When I got there for my on-site interview, no one knew I was supposed to be there. After waiting 20 minutes in the lounge, I was taken to a room with a regional manager and a team lead. We had a 45-minute interview where they asked about my career, strengths, weaknesses, and career goals and how Surf Air fits in. There was no follow-up, so I emailed them after two weeks. An executive assistant from their Santa Monica office called to set up a phone interview with the CFO. On the day of the interview, the assistant called 10 minutes before to say the CFO was running late. The CFO called me at 11:23am for what was supposed to be an 11:00-11:30 interview, and it only lasted 7 minutes. After that, I waited and waited with zero communication. I never got an offer or a rejection. My friend told me a few weeks later they hired someone else. The whole recruiting process was unprofessional, disorganized, disrespectful, outrageous, and unacceptable. For an airline that claims to offer world-class customer service, their candidate experience is really lacking. They need to improve their recruiting process.
Confirmed questions1 question
- If you got paid a million dollars for a job that you loved to do, what would it be? How can Surf Air help you get that job?
Surf Air
Concierge
Mid Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The whole experience felt really good. After one phone screening and then interviews with the Director and the regional Lead, all three people seemed really positive. I thought I was definitely the top candidate. They told me three times that the next step was with HR, but then I got an email saying they weren't interested in me and what I could bring to the company. All that positivity made the rejection email really disappointing and feel like I was misled.
Confirmed questions4 questions
- Tell us what you find exciting about joining the Surf Air team.
- Describe a situation where you had to handle a challenging guest.
- How would you approach a problem related to guest satisfaction?
Surf Air
Marketing
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I had a phone interview with the hiring manager and an HR staffer together. The interview was professional and seemed to go well. Weeks have gone by and not even an update or a note saying they are not interested despite sending two inquiries. This is completely unprofessional and unacceptable, especially considering that this is a company that is all about service to high-end customers. I somehow doubt they would leave someone hanging like this if they were interested in a membership, but who knows.
Confirmed questions1 question
- What specifically about Surf Air excites you?
Surf Air Interview Questions
Quoted word for word from Surf Air interview reports.
“Could you write a script that pulls articles from Google News where '***' appears in the snippet?”
Read reports →“How would you implement division without using the % or / operators?”
Read reports →“What specifically about Surf Air excites you?”
Read reports →“Can you name three brands that you find appealing and explain why?”
Read reports →“What would you do if a guest had a complaint about our services?”
Read report →“If you got paid a million dollars for a job that you loved to do, what would it be? How can Surf Air help you get that job?”
Read report →“What are some of the difficulties this company is facing?”
Read report →“Describe a situation where you had to handle a challenging guest.”
Read report →“How would you approach a problem related to guest satisfaction?”
Read report →Formats, difficulty and experience
Across all 11 Surf Air interview reports.