Superhuman Specialist Interview Questions
& Process

This was a really long and unpaid interview process, with about a week between each stage, making it a full month from applying to rejection. First, there was a 45-minute call to go over my resume and work history, where they explained the job, pay, and hours. Then, I had to do a writing assignment on my own time. Part 2 was a 40-minute timed writing test where I had to edit two emails and solve a problem about prioritizing tasks for a day. If I passed that, Part 3 was a one-hour video call with an onboarding specialist and a manager. This involved two role-playing scenarios and some problem-solving questions, with self-evaluation and feedback after each. Passing that led to Part 4, a 2.5-hour video call. They mentioned at the start that either side could end the interview if it wasn't a good fit. It began with 45 minutes of problem-solving with two onboarding managers, followed by a break. Then, a 30-minute session with a manager and someone from HR, where they reviewed my resume history. They asked about positive and negative feedback I'd received, probing on the negative feedback if it wasn't self-critical enough, and what my managers would say about me. After another break, there was a 30-minute casual chat with two other onboarding specialists and the manager from before. They said reference checks would follow, and then potentially an offer. Two hours after this 2.5-hour interview, I got an email saying I wasn't a fit. She did offer more feedback, which I'll ask for. I wish they'd realized that earlier. Hopefully, this helps others understand the unpaid time commitment and that they take their time to decide, not really valuing your time.

Had a first call with someone else on the Onboarding team. We talked about my background and they asked some behavioral questions. I had to do a role play where I taught them how to use Excel like they were five. It was a good experience overall. The recruiter then set up another call to get ready for the next interview. They gave me a clear breakdown of what to expect, which showed they're a well-organized and supportive company. The second interview was 2.5 hours long and done over Google Meet. I met with a few managers, and we did more role play and situational questions. The vibe was pretty chill, with great energy and they were very professional. I also had to teach them how to do something for 10 minutes. It was a solid experience, but I didn't get an offer. The rejection email didn't explain why.

First interview was with the Recruiter. Then a 60 min interview with 2 current onboarding specialists. This round was mostly role play or situational responses. There were 3 role play scenarios where the interviewer played a customer and then 3 responses where I could describe my approach. I didn't make it to the 3rd round, but I heard it was a panel with various departments and then a team social.