SumUp Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SumUp.
SumUp
Customer Care Specialist
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Other
I had a first interview with the hiring manager and it seemed like everything was going perfectly. At that point, they moved me to another stage to interview with someone from the team (according to their website, it's so the candidate can ask questions about the day-to-day). The interview consisted of personal questions like hobbies, and they also gave me good feedback. Then I got an email saying I hadn't been selected, and when I asked the manager, she told me it was because there was another candidate who fit the team culture better. My observation is that I am more than qualified to perform the role, and I don't see how they can determine that I don't fit the team based on an interview conducted by a junior employee who has no experience conducting interviews, during which only personal questions were asked.
Confirmed questions2 questions
- What is your motivation for wanting to work at this company?
- What are your hobbies?
SumUp
Atendimento
Mid Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
The interview process was tiring, repetitive, and demotivating. I spent hours waiting for a new interviewer. I felt there was a lack of organization. I went through all the stages and received feedback from the recruiting company: You have vast experience, but your customer service and standards are [implied: not what we're looking for].
Confirmed questions0 questions
No confirmed questions were included in this interview report.
SumUp
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
The first interview was on Skype, where they asked me general questions about the company, the product, and my background. Then, I had a second interview with a Team Leader at their office. This involved similar questions and a practical task where I had to write an email to a customer. Even though I thought I did well, I didn't get the job. The TL mentioned they were looking for someone who fit the team's personality better. It felt strange because a colleague with similar experience got the job, suggesting my personality wasn't the right fit for the TL. The office itself is nice, but the salary for a full-time CS role, working Saturdays, is only 2000 euros, and bonuses are really hard to get. You have to excel in every aspect of the job to even be considered for one. The TL also confirmed that while they offer German classes, the last session was three months ago, which was a bit of a letdown.
Confirmed questions6 questions
- Who is your greatest inspiration?
- Can you share a rewarding experience from your current job?
- How did you handle a stressful situation?
SumUp Customer Support Representative Interview Questions
Quoted word for word from SumUp interview reports.
“Who is your greatest inspiration?”
Read reports →“Why did you choose Sumup?”
Read reports →“Are you proficient in any foreign languages?”
Read reports →“What are some things you've learned recently?”
Read reports →“What are your hobbies?”
Read report →“Can you tell me why you chose SumUp?”
Read report →“Have you had any experience using our products before?”
Read report →“Tell me about the most difficult moment you've ever experienced in your life?”
Read report →“What do you know about our company and products?”
Read report →Formats, difficulty and experience
Across all 18 SumUp interview reports.