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Summit Broadband Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 10 interview experiences · FREE TO READ

2 Rounds average
Average Typical difficulty
55.6% Positive experience

Which role are you interviewing for?

8 roles · 10 reports

Candidate interview experiences

First-hand accounts from people who interviewed at Summit Broadband.

Showing 4 of 10
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NOC Technician

Operations · more than a year ago

Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Technical

They reached out to me and we set up an in-person interview within two weeks of the initial contact. I had one interview and then a background check before they hired me.

Confirmed questions1 question
  • Can you describe your experience with VLAN trunking and how you would add VLANs to a trunk link?
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Summit Broadband

Customer Service Representative

Operations · more than a year ago

Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical Other

You'll first have a phone chat, and then you'll come in for a face-to-face interview. During the process, they'll go over the company and what the job is all about.

Confirmed questions5 questions
  • Can you tell me about your skills?
  • What's your previous job history?
  • When are you available to work?
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Summit Broadband

Contract Administrator

Operations · more than a year ago

Senior Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical

I interviewed with the VP for the role. The interview went well. The next day, I was called in for a second interview with COO Lipford. He was unprofessional and dressed casually while I was instructed to wear a suit. His interview, conducted in his office with elevator music, focused on the company's history. He mentioned this interview was just to confirm the hiring decision made by the initial interviewer and asked about my availability to start. I told him two weeks, then said I could start sooner. I thought I had the job. However, I didn't hear back after unanswered emails and calls. I called three weeks later and found out the position was filled by someone else.

Confirmed questions1 question
  • The interviewer inquired about recent weight loss.
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Summit Broadband

Tech Support

Operations

Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check
Interview formats
Behavioral Technical

It was pretty chill. Peggy and Hussein interviewed me. The problem was the place wasn't marked well and was hard to find, and then the people working there acted like it shouldn't be any trouble finding them. I was 20 minutes late, and that might have messed things up. Somehow that was too much for them, even though I explained that the streets are numbered out of order. At the end of the day, I got the impression this place is for people who don't have high expectations. It's just another fast-food call center with no benefits and a break room that's basically a closet. After I got an automated rejection email, I asked myself "Why am I wasting my time with these call center jobs when what I really want is a full-time database administrator position?"

Confirmed questions2 questions
  • If a customer called because their internet stopped working, what would you do?
  • Hussein asked me about my prior work experience in a technical setting.

Summit Broadband Interview Questions

Quoted word for word from Summit Broadband interview reports.

If a customer called because their internet stopped working, what would you do?

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Can you describe your experience with VLAN trunking and how you would add VLANs to a trunk link?

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Tell me about your experience with ISPs and cable providers.

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What do you know about working for an ISP or cable company?

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Can you describe a time you de-escalated an angry customer and what actions you took?

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Can you discuss your background in the ISP and cable provider sector?

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Formats, difficulty and experience

Across all 10 Summit Broadband interview reports.

Interview formats

Behavioral 45%
Technical 40%
Other 10%
Group 5%

Interview difficulty

Easy 20%
Average 70%
Difficult 10%

Candidate experience

Positive 55.6%
Negative 22.2%
Neutral 22.2%

Reports by job function

Operations 8
Sales 2