State Farm Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 66 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at State Farm.
State Farm
Claims Adjuster
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Presentation
It’s virtual, you’ll record yourself answering pre-recorded questions. Most questions they ask will be about yourself. The interview follow up is about a week later and then you should have a start date with orientation. You’ll hear directly from Human Resources at this point.
Confirmed questions1 question
- Where do you see yourself at this company?
State Farm
Claims Adjuster
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
They asked just a few questions and the expectation was to answer in the SAR method. Situation, Action, Result. This is actually a super helpful way to give a fully rounded response to questions. Lots of customer service based questions and if you did not answer in the SAR method, they would ask for clarification.
Confirmed questions1 question
- Can you share an example of a time you delivered remarkable customer service, using the SAR method?
State Farm
Claims Adjuster
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Other
After submitting my application, I was asked to complete some assessments, which felt pretty standard for the remote jobs I've been looking at lately. They weren't too difficult, including some work style questions, behavioral questions, and a few simulations. From there, I had to do an online interview using Hirevu. It was straightforward to access and use. I got two chances for each question, and everything was pre-recorded, so I wasn't actually talking to anyone live. All in all, it was a simple process from beginning to end.
Confirmed questions3 questions
- Could you introduce yourself and explain your interest in this role?
- Describe a situation where a customer or colleague was upset or unhappy, and outline how you managed it.
- Share an instance where you received feedback or criticism from a teacher or manager, and explain your response.
State Farm Claims Adjuster Interview Questions
Quoted word for word from State Farm interview reports.
“How would you handle a situation where a coworker isn't helping during a busy period?”
Read reports →“Are you comfortable with angry customers yelling at you on the phone?”
Read reports →“Can you describe a time when you had to deliver bad news to an insured member regarding their claim decision?”
Read reports →“What are your thoughts on working in a 24-hour setting?”
Read reports →“Would you be comfortable working in a call center environment?”
Read report →“Given the high call volume, are you able to handle multiple tasks simultaneously?”
Read report →“Can you share a strength and a weakness you have?”
Read report →“Can you share an instance where you received constructive feedback and describe how you applied it for self-improvement?”
Read report →“Can you share an instance where you assisted a coworker?”
Read report →Formats, difficulty and experience
Across all 66 State Farm interview reports.