Staples Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Staples.
Staples
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
They require three interviews for you to get hired there, regardless of if you want PT or FT. The interviewer I got kept picking on my responses, making me confused, so this interview experience wasn't so great for me. I have no idea if I got a second interview or not as I didn't answer when they called and refrained from contacting them due to my negative experience with their hiring manager. They will go through your job history in great detail so be prepared and good luck!
Confirmed questions2 questions
- What is your motivation for seeking employment at Staples?
- Can you describe how you would handle various hypothetical work situations?
Staples
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Panel
Interview formats
Behavioral
Managers really want to hear about your past experience. Depending on if the hiring managers are free, you could be interviewed by one person or by a group of up to three. They'll all be writing down what you say, which can feel a bit intense, but just remember they're likely talking to other candidates too and need to remember who's who for hiring. This part is a bit nerve wracking but just remember.
Confirmed questions3 questions
- Can you share a past experience where you dealt with a conflict?
- Tell me about a time you successfully resolved an issue.
- Describe a situation when you received recognition for something.
Staples
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview included basic questions and a review of my previous work history. I was really let down because, with my 7 years of call center experience, I couldn't even get past the candidate process. Plus, the interviewer was 10 minutes late for our phone call. I was understanding, but they still wasted my time, and I ended up being late for my doctor's appointment that day. I'm just very disappointed with how unprofessional and unorganized the timing of this interview was.
Confirmed questions1 question
- What's the reason for leaving or planning to leave your current job?
Staples Customer Support Representative Interview Questions
Quoted word for word from Staples interview reports.
“Are you able to lift 30 lbs?”
Read reports →“What would you do if your teammates weren't contributing their fair share?”
Read reports →“Would you help a coworker if you had finished your own tasks?”
Read reports →“What would you do if a customer was unhappy?”
Read reports →“What would you do if a client confronted you aggressively?”
Read report →“What are your long-term goals with the company over the next five years?”
Read report →“Do you think my resume shows that I am what you are looking for?”
Read report →“Could you describe a situation where you had to handle a customer who was very upset?”
Read report →“Can you share a time when you provided excellent customer service?”
Read report →Formats, difficulty and experience
Across all 48 Staples interview reports.