Staples Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 38 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Staples.
Staples
Account Manager
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview for the Account Manager role was straightforward and professional. They asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Confirmed questions1 question
- How would you deal with a customer who is upset or frustrated?
Staples
Account Manager
Mid Difficult Neutral experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical Case Presentation
I went through a bunch of interviews. First, there was a phone chat with the recruiter. Then, I had one-on-one meetings with the hiring district manager and then a district store manager. After that, I spoke with an HR manager on the phone, and the last interview was a one-on-one with the regional sales manager. Even though I made it to the end and thought I had the job, that last interview was pretty tough. The regional sales manager asked me about how I'd handle some made-up scenarios. The whole thing took over a month, and since everyone's so busy, interviews got rescheduled a lot. It was also annoying that I had to keep repeating myself. You know, you learn that once you get the job, you talk to different teams the same way. So, this interview process kind of prepped me for that, I guess.
Confirmed questions2 questions
- Can you share an instance where a client was unhappy with your product or service, and describe how you resolved it?
- What actions would you take in specific hypothetical scenarios?
Staples
Account Manager
Mid Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied online and heard back from the corporate recruiter after a few days. That went fine, she was super professional. About a week later, the hiring manager set up a phone interview. I was ready, feeling I had the experience, acumen, and drive they wanted, so I was confident. It went terribly though! From the jump, I felt like the hiring manager was just going through the motions. I tried to get him to laugh or share his vision for the role, but only got "cool" and "o.k." responses. It seemed like I knew more about the job than he did. I really think he'd decided before we even spoke, and it was a waste of 20 minutes. He mentioned at the end he wasn't in a hurry to fill the spot and was taking his time to find the right fit for the team. That sealed the deal LOL! I sent a standard thank you, and after about a week of silence, I asked the recruiter for feedback and got the usual "your skills don't match...blah blah blah."
Confirmed questions4 questions
- Wasn't asked any tough questions.
- Wasn't asked to discuss sales strategy, how to approach decision-makers, or how to convert customers into key supporters.
- Got scripted questions with no input from the hiring manager.
Staples Account Manager Interview Questions
Quoted word for word from Staples interview reports.
“What is your response if a potential client wants to reschedule a call?”
Read reports →“How do you handle situations where a potential customer rejects your offer or says no?”
Read reports →“How would you deal with a customer who is upset or frustrated?”
Read reports →“Describe a situation where you had to handle a customer's objection.”
Read reports →“What makes you want to pursue a career in sales?”
Read report →“Have you ever been responsible for finding new clients, not just managing existing ones?”
Read report →“Can you share an instance where a client was unhappy with your product or service, and describe how you resolved it?”
Read report →“What level of client did you typically sell to?”
Read report →“Could you start by telling us a bit about yourself?”
Read report →Formats, difficulty and experience
Across all 38 Staples interview reports.