SSP Group Team Member Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SSP Group.
SSP Group
Team Member
Entry Easy Positive experience Accept offer 1 round
Interview process
Background check
Interview formats
Behavioral
It was smooth since the restaurant is in the airport. They asked for 5 years of background verification and my references were asked about my previous 5 years of work experience. Upon completion, I received the green badge.
Confirmed questions1 question
- Were you flexible with your working hours?
SSP Group
Team Member
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The interview process was easy, quick, and simple. Most of the interview questions are basic and customer service-focused. The interview was well thought out, allowing me to easily showcase my skills and also providing enough information to help me judge the role and if it's a good fit.
Confirmed questions1 question
- How confident are you when a stranger or customer approaches you?
SSP Group
Team Member
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interviews were informal, focusing on your personality and how well you'd fit in, since they train you anyway and experience wasn't the main thing. They were really professional and started right on time. Each one lasted about 20-30 minutes. We talked about your availability and holidays, which helped me relax, and they explained the expected hours to make sure everything felt fair.
Confirmed questions4 questions
- Tell me about a situation where you were under pressure, how you handled it, and how you felt.
- How do you approach dealing with complaints and criticism?
- What do you think makes for excellent customer service?
SSP Group Team Member Interview Questions
Quoted word for word from SSP Group interview reports.
“What constitutes excellent customer service in your opinion?”
Read reports →“What values are essential when working in hospitality?”
Read reports →“What do you think makes for excellent customer service?”
Read reports →“How do you approach dealing with complaints and criticism?”
Read reports →“Why are you interested in working for Marks and Spencer?”
Read report →“What is your availability for work?”
Read report →“Were you flexible with your working hours?”
Read report →“Tell me about a situation where you were under pressure, how you handled it, and how you felt.”
Read report →“What makes you want this job?”
Read report →Formats, difficulty and experience
Across all 10 SSP Group interview reports.