SSA Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 13 reportsCandidate interview experiences
First-hand accounts from people who interviewed at SSA.
SSA
Office Assistant
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Panel Background check Offer
Interview formats
Behavioral Presentation
It was pretty moderate overall. A panel of three interviewers asked me questions about the job and how my background fit. They gave me some time to prep my answers before I spoke.
Confirmed questions4 questions
- Can you share your work experience with us?
- What experience do you have that relates to this role?
- How does your background connect to the requirements of this position?
SSA
Social Insurance Specialist
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Presentation
I applied online through USAjobs.com and got a call about 2 months later for an interview. They offered a phone interview right away, even though I live out of state. The interview was with 2 managers from different field offices and it was still on even though there was a snowstorm. They started by going over the benefits and job details. The interview lasted about 2 hours, with 4-5 questions and a role-play about dealing with a client. After that, I waited in the hallway while they discussed my answers. Then they asked me why I want the job, and they wanted a spontaneous answer. After I answered, I was sent to get fingerprinted, and they said someone would contact me either way. Some of my references were contacted the same day.
Confirmed questions1 question
- Tell me about a challenging customer interaction you've experienced. What was your approach, what actions did you take, and what was the final result?
SSA
Claims Processor
Mid Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical Case
I met with the hiring manager, visiting manager, and office manager all together in an office. They introduced themselves and their jobs. All three asked me questions. The hiring manager got a bit intense at one point, which I think was to see how I'd react if a client was being difficult.
Confirmed questions6 questions
- Tell me about a time you dealt with a demanding client.
- How would you approach a situation with a difficult client?
- What are the steps involved in processing a complicated claim?
SSA
Attorney Advisor
Mid Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Other
Standard phone interview with a 3-person panel that included an Administrative Law Judge and another attorney. Each person on the panel read scripted questions. Just a heads up, there are long pauses between your answers and when they ask the next question.
Confirmed questions1 question
- What is your motivation for seeking employment at the Social Security Administration?
SSA Interview Questions
Quoted word for word from SSA interview reports.
“What are the steps involved in processing a complicated claim?”
Read reports →“What actions would you take if you thought a claim was fraudulent?”
Read reports →“How do you define customer service?”
Read reports →“Can you walk me through the claims processing procedure?”
Read reports →“How do you manage your workload when you have many claims with different due dates?”
Read report →“Can you explain your understanding of confidentiality?”
Read report →“Given that people in this office are very quiet and disengaged, what strategies would you implement to foster a more interactive and engaging atmosphere?”
Read report →“What is your motivation for seeking employment at the Social Security Administration?”
Read report →“What is your weakness skill?”
Read report →Formats, difficulty and experience
Across all 13 SSA interview reports.