SpringHill Suites Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Which role are you interviewing for?
1 roles · 12 reportsCandidate interview experiences
First-hand accounts from people who interviewed at SpringHill Suites.
SpringHill Suites
Front Desk Agent
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview process started with a Zoom call for the first round. Then, there was a second interview that took place in person, specifically in the hotel's lobby or breakfast area. It felt a little strange because anyone could have just walked by or overheard the conversation.
Confirmed questions2 questions
- Can you tell me about your customer service experience?
- Describe a situation where you dealt with a difficult customer and how you resolved it.
SpringHill Suites
Front Desk Agent
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral
My second round interview was scheduled for 1 pm. I had a first round that went well. About 30 minutes before it was supposed to start, I got an email from the interviewer saying he had a meeting and demanding I reschedule for 1:30 pm. I agreed and showed up a bit early. While I was waiting, the interviewer came back from what looked like lunch with coworkers. The interview start time passed, and I kept waiting. Someone told him I was there, but he didn't seem to pay attention. He then came over and said he was printing my resume and it would be five more minutes. By the time I got to his office to begin the interview, it was 1:45 pm. I told him I had to leave at 2 pm and needed to leave a little early. He then asked if I had another interview somewhere else. After an awkward silence while he read my resume, he asked if he should call me by my first or last name. His interviewing was terrible and he seemed disorganized, apathetic, and lacked time management skills. I left the interview. What a waste of time!
Confirmed questions1 question
- How should I address you?
SpringHill Suites
Front Desk Agent
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I talked to the front office manager directly. They asked me about my availability, personality, and future aspirations. We also discussed how I'd fit into the company and the skills I possess that would make me a good candidate.
Confirmed questions2 questions
- What are your long-term career aspirations?
- How do you envision your future within the company over the next five years?
SpringHill Suites
Housekeeper
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
They said they would call and seemed interested in my application, asking about my start date. However, they never actually called. After two weeks, I got an email saying they weren't moving forward with my interview, but it was weird because it didn't even have the hotel or company name or address on it.
Confirmed questions1 question
- What makes you want to work as a housekeeper?
SpringHill Suites Interview Questions
Quoted word for word from SpringHill Suites interview reports.
“What would you do if a Marriott Rewards guest was upset because they had to be moved to another hotel?”
Read reports →“What does hospitality look like to me.”
Read reports →“What would you do if a customer was acting belligerent?”
Read reports →“How should I address you?”
Read reports →“What makes you want to work as a housekeeper?”
Read report →“What shifts are you available to work?”
Read report →“Are you looking for a long-term position?”
Read report →“How do you envision your future within the company over the next five years?”
Read report →“Can you describe your personality and character?”
Read report →Formats, difficulty and experience
Across all 12 SpringHill Suites interview reports.