Spring Health Customer Success Manager Interview Questions
& Process

I completed a behavioral and cognitive assessment before the interviews. My first interview was with the hiring manager since there was no recruiter call. The manager was pleasant, but the interview structure could have been better, and I didn't get to showcase my qualifications or accomplishments from past roles. It was a good conversation, but I felt it didn't really highlight my skills as a CSM.

The first call with the recruiter was super basic. It felt like the most boring, uninterested interview ever. She gave a general overview of the role, which was pointless since applicants already know what the job is. She didn't even explain how the role fits into the company. She asked really simple questions like why I want the job. It seemed like she was just trying to get through her required interviews quota, not really connect or ask anything meaningful.

The interview process was right inline with the role and the industry which consisted of the recruiter screening, hiring manager interview and a mock presentation. I interviewed during a very busy time where there was a lot of travel so there were some last minute changes in who would be attending interviews. However, I felt that I did my due diligence in learning the team structure and had familiarized myself with team members, that it didn't throw me off guard. I felt they prepared me well for the mock presentation interview. I did not receive an offer and would have liked to have had feedback on why they made the decision but I also completely understand that this is a very busy time for the team. I did appreciate the time everyone spent with me and truly appreciated the conversation.