Smarsh Technical Support Engineer Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 7 interview experiences · FREE TO READ

3.1 Rounds average

Average Typical difficulty

71.4% Positive experience

Candidate interview experiences

First-hand accounts from people who interviewed at Smarsh.

Showing 3 of 7

Smarsh

Technical Support Engineer

Engineering · more than a year ago

Entry Average Negative experience No offer 4 rounds

Interview process

Recruiter call Technical screen Background check Offer

Interview formats

Technical Behavioral

The interview process started as usual, with a call from HR/Recruiter, then a Managerial Round, a Tech Round, a Director Round, and finally document/compensation declaration. The process was very fast-paced; they pick the date and time slot, and you have to be available with no negotiation. After I provided the required documents, the HR team suddenly disappeared, stopped responding to calls, and never gave feedback. They finalized a different candidate after keeping me hooked. It was a pathetic experience.

Confirmed questions3 questions

Tell me about your SQL basics.
Tell me about your Java basics.
Can you describe your troubleshooting skills?

Smarsh

Technical Support Engineer

Engineering · more than a year ago

Mid Difficult Positive experience No offer 3 rounds

Interview process

Recruiter call Phone screen Technical screen

Interview formats

Behavioral Technical Coding

I applied for the Tech Support II role online. So far, I've had interviews with Diana (HR), Samuel (Hiring Manager), and Arun & Harsh (Technical team). First, Diana from Talent Acquisition called and gave me the lowdown on the company, the role, and got some personal and professional info. She was super energetic and it was a really pleasant, detailed call that left me feeling good. Then, I had a video call with Sam. He's a really down-to-earth guy. We chatted, and he introduced himself, talked about his work, Smarsh, the different departments, products, and the Sun model shift. He also let me ask questions. It was a great experience. The next round was a video call with Arun and Harsh for the technical part. They're both really humble and know their stuff. After brief intros about our backgrounds, we dove into technical topics like basic networking, HTTP, DHCP, DNS, Active Directory (LDAP), SQL, Linux commands, API, and Webhooks. It was a very positive experience. Still waiting to hear about the next steps, but really hoping it's as good as the previous ones. I'm excited about the possibility of joining such a great team and company.

Confirmed questions8 questions

Can you cover basic networking concepts?
What are your thoughts on HTTP?
Do you have experience with DHCP?

Smarsh

Technical Support Engineer

Engineering

Senior Difficult Positive experience Accept offer 5 rounds

Interview process

Recruiter call Technical screen Take home Group Panel Offer

Interview formats

Technical Coding Behavioral

The recruitment team reached out, and the process kicked off with an initial screening, followed by technical rounds and a director's review. There was also a competitive assessment test that needed to be passed. All in all, it was a smooth experience; I was kept in the loop about my application's progress and contacted when necessary.

Confirmed questions3 questions