Sleep Number Corporation Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sleep Number Corporation.
Sleep Number Corporation
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
So I had my resume up on a job site and then a recruiter reached out. They scheduled me for an initial phone interview, and then another phone interview after that. Then they set up an onsite visit that included a tour of the call center and listening to some live calls for about 30 minutes. After that, a supervisor interviewed me with questions about handling different situations. I had another quick interview right after that only lasted about 5 minutes. HR called me with an offer a few hours after I left, but they said it usually takes longer. They do make you consent to a background and reference check before the in-person interview, and they also do a drug screen after you accept the offer.
Confirmed questions1 question
- Can you tell me about a time you dealt with an upset customer and how you handled it?
Sleep Number Corporation
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I put in my application online and after about two weeks, I got an email about setting up a phone interview. It actually ended up in my spam folder for a couple of days! The phone interview went really well, and then they scheduled me for an in-person interview with a manager at their New Orleans office. It was pretty quick, professional, and they got right to it. They asked me why I was interested in the company, what skills I had that would fit, and some standard behavioral stuff. After the questions, they showed me around the new office and then I was on my way. The interview was on a Monday, and they called me the very next day to offer me the job – apparently, I was just what they needed! Training is set to start in about 2 to 3 weeks.
Confirmed questions2 questions
- Can you share an instance where you went above and beyond for a customer?
- Tell me about your familiarity with computer applications.
Sleep Number Corporation
Customer Service Specialist
Entry Average Neutral experience Decline offer 3 rounds
Interview process
Phone screen Phone screen Onsite
Interview formats
Behavioral Other
First, I had a phone screening, then upper management called me for another phone interview, and the last interview included a site tour. The recruiter was really nice and helpful.
Confirmed questions1 question
- Were there any particularly challenging questions?
Sleep Number Corporation Customer Support Representative Interview Questions
Quoted word for word from Sleep Number Corporation interview reports.
“Are you progressing to the next stage this week?”
Read reports →“Tell me about a time you went above and beyond for someone.”
Read reports →“Share an instance where you exceeded expectations to help a customer.”
Read reports →“Can you share an instance where you went above and beyond for a customer?”
Read reports →“Were there any particularly challenging questions?”
Read report →“Were there any basic interview questions, or anything major or difficult?”
Read report →“Can you tell me about a time you exceeded customer expectations?”
Read report →“Can you tell me about a time you dealt with a difficult coworker?”
Read report →“Can you tell me about a time you dealt with an upset customer and how you handled it?”
Read report →Formats, difficulty and experience
Across all 10 Sleep Number Corporation interview reports.