Shopmonkey Interview Questions
& Process

I had a long but very positive interview experience with ShopMonkey. Nothing but good things to say about Sue and the entire team I spoke with, including both co-founders and the CCO. I advanced to the final round, but unfortunately, the hiring needs shifted toward the end of the process. One thing that stood out to me was how deeply invested and passionate everyone was about the company’s mission and values. It was clear that ShopMonkey cares not just about hiring for skills, but for cultural alignment as well. The CEO, Ashot, was also a pleasure to speak with — thoughtful, transparent, and genuinely enthusiastic about the company’s future. Although I didn’t end up joining the team, I left with a great impression of the people and the culture. I’d love the chance to reconnect for future opportunities. Interview Process: 1. Recruiter Call 2. Hiring Manager Interview 3. Peer Interview 4. PM Exercise / Case Study 5. COO & Co-Founder Interview 6. CEO & Co-Founder Interview 7. CCO Interview

Even though the interview itself was pretty easy, the company seemed totally disorganized. I asked the interviewer at the end of the first interview if they had any reservations about moving forward. They brought up my auto experience, but then I got an email a few hours later to set up another interview. I thought they could look past the lack of auto experience, but it came up again at the end of my second interview. So, it felt like I interviewed twice for no reason since all of this was clearly stated on my resume, which they had. Plus, the interviewer talked about how crucial consultative sales skills are, but they never actually asked me any questions about consultative selling. It was a total waste of time for everyone involved.

The interview process involved several stages over two weeks: an HR screen, an interview with the Head of CS, a panel interview with Product and two CS managers, and a planned COO interview (though I didn't reach that stage). Across the five interviews, most interviewers repeated the same questions, except for the product manager who was the only one to discuss the product or go-to-market strategy in detail. They either didn't share notes or seemed to intentionally ask the same questions multiple times to see if the answers would vary. Questions focused on reasons for leaving previous jobs, teamwork, work history, and daily tasks. I wasn't asked any specific questions about my proactive engagement strategy, client adoption plays, relationship management, save practices, or upsell/expansion methods, although I did proactively offer that information when possible. When I inquired about the company's cultural awareness regarding equitable opportunities for minority employees, the product manager stated they hadn't considered it, which was a red flag, especially given the homogeneity of the CS team. The senior CSM couldn't articulate the product's value proposition or provide a SWOT analysis, even after repeated requests. The other CSM expressed uncertainty about my fit as a teammate, citing my 'hard shell' without clear criteria and making disparaging remarks about former CSRs now in SMB CSM roles. This use of coded language is unfortunately common in tech for minorities like myself. The HR manager informed me I wouldn't receive an offer due to a lack of 'automotive experience,' despite other candidates without it receiving offers and none of the interviewers having automotive experience themselves. No questions were posed about how I would onboard industry knowledge or manage stakeholders in that sector.

This was by far one of the WORST candidate experiences I’ve had to date. I went through five interview rounds for the Sales Development Manager position, and although the process started out promising, I was utterly disappointed in how it ended. After previous warm encounters from the hiring team, they completely ghosted me as soon as they were no longer interested in me as a candidate. After repeated attempts at getting a simple update from them for over a month and a half after my last interview, they failed to even send a generic rejection email, which is the bare minimum. Leaving candidates in the dark about where they stand in the interviewing process after they’ve already invested a great deal of time going through 5 interview rounds is extremely inconsiderate. Keep in mind that I was also promised a quick update within a couple days of my last interview, so this further adds to the lack of professionalism that their team exhibited in failing to meet expectations that they set. I’m honestly not even upset that I didn’t receive an offer - it’s solely the fact that they didn’t have the common decency to take 2 seconds to deliver a simple rejection note after I had spent hours talking to their team and after I was told how impressed they were by the level of effort I put into my interviews versus other candidates. Nice to know that they didn’t feel the need to reciprocate any effort into making sure that my candidate experience ended on a positive note. I’ve never gone out of my way to write a bad Glassdoor review until now, so I genuinely hope the Shopmonkey team will use this feedback to do better for future candidates.