Service Response Partners Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Which role are you interviewing for?
3 roles · 6 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Service Response Partners.
Service Response Partners
Support Engineer
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
Got an initial email, then phone interviews. They hurried me into the first phone interview, saying training started Monday. Passed that, and a manager was supposed to call for rounds two and three. He missed both days he was supposed to call. Finally, we talked Saturday night. I shouldn't have bothered after the initial rush then getting jerked around for three days. He seemed disengaged and uninterested. Said they weren't sure they could fit me in the upcoming training class and might have to consider me for the next one, but wanted to talk anyway. I was polite but thought, 'Well if you hadn't jerked me around for three days, we wouldn't be having this issue.' Felt like he wasn't as impressed with me as the first manager was and was delaying hoping another candidate would emerge.
Confirmed questions1 question
- Can you describe an instance where you aimed lower or higher than your actual capabilities?
Service Response Partners
Technical Support
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Technical Behavioral
Applied two months ago and had three phone interviews. There was a computer test and some technical questions. The HR people and operations manager were very personable and friendly. They seemed excited about the position and the contracting company.
Confirmed questions1 question
- Can you explain what a double NAT is?
Service Response Partners
Customer Care Agent
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral Technical Other
The first interview was a phone call. They asked about my experience in an inbound call center and my home setup for remote work, including my internet connection. The second interview was in person at their local office with the Director of Finance. They asked general questions and then I took a computerized customer service test, needing to score over 70%. They measure performance stats like QA, CSAT, Retention, and Productivity, with specific targets. The third contact was the offer, which was delivered over the phone.
Confirmed questions2 questions
- Given a set of circumstances, what is the role of customer service?
- Understanding that the customer is eHarmony and actions governed by their customer service metrics that they employ, however unethical not typical or fair standards of doing business as outlined in the Consumer Protection Agency standards.
Service Response Partners
Technical Support Specialist
Entry Easy Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Take home Presentation
Interview formats
Technical Coding Presentation
The process was super fast and efficient. First, I had a phone interview, then an online video interview. They also gave me some skills tests to do. After that, there was a month of training with more quizzes. Then, a 3-month testing period, and if everything goes well, I get to stay with the company.
Confirmed questions3 questions
- Was your internet connection reliable?
- Do you have a computer for work?
- What are your career goals regarding this role?
Service Response Partners Interview Questions
Quoted word for word from Service Response Partners interview reports.
“Can you explain what a double NAT is?”
Read reports →“Was your internet connection reliable?”
Read reports →“Given a set of circumstances, what is the role of customer service?”
Read reports →“Do you have a computer for work?”
Read reports →“How do you react in certain situations during a computer test?”
Read report →“Can you describe an instance where you aimed lower or higher than your actual capabilities?”
Read report →“How would you react in certain circumstances?”
Read report →“What are your career goals regarding this role?”
Read report →“Describe an instance where you exceeded expectations in your role.”
Read report →Formats, difficulty and experience
Across all 6 Service Response Partners interview reports.