SERV Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 15 reportsCandidate interview experiences
First-hand accounts from people who interviewed at SERV.
SERV
Assistant
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I arrived and HR was there, but the Hiring Manager was late. Not a big deal, but I was surprised. I was also surprised by the "look" of the place inside – names of departments taped to the doors, dirty carpets, and an elevator that jolted like it might get stuck. It was a very unclean place. I was disappointed because I'm from corporate America, so my expectations were different. I don't think I could work in that environment for 8 hours a day; call me a "neat freak," but I need to be happy in my surroundings daily.
Confirmed questions1 question
- Have you ever been to a Board Meeting?
SERV
Residential Counselor
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was pretty chill. They want you to be real about yourself and why you wanna work with DD or people with severe mental illness. There were 2 interviews before they hired me. They asked a bunch of 'what would you do in ___ situation' questions. They also went over the full-time benefits and 401k plan, mentioned a month-long paid training, and talked about what a normal day on-site at SERV would be like. They also asked what I knew about SERV and what it stands for.
Confirmed questions2 questions
- A lot of 'what would you do' questions, like 'What would you do if a client told you he wanted to kill himself?'
- What was one thing that they asked you?
SERV
Residential Counselor
Mid Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Presentation Background check
Interview formats
Behavioral Technical Presentation
The interview process was really long and informative. You'll probably talk to two people, who were coordinators in my case. First, they'll ask you to talk about yourself. Then, they'll ask about your background and why you want this job. They'll go over all the details of the job and what it involves. After that, they'll give you some scenarios to see how you'd handle them. The interview lasted about two hours, mostly because they shared a lot of information. I did get a second interview.
Confirmed questions1 question
- Can you describe a time you dealt with a conflict situation?
SERV
Program Manager
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process itself was alright, it took a few days. The questions management asked were also fine. The hiring process is super long with 3 weeks of training. I can honestly say it prepared me for interviewing people, once I was hired as a manager I started to do interviews with my Coordinator and other managers which I think is really beneficial to the company because managers know who they would like to hire for their houses.
Confirmed questions1 question
- Can you share two strengths and two areas for development?
SERV Interview Questions
Quoted word for word from SERV interview reports.
“What would you do if a resident refused to take his medication for a few days?”
Read reports →“Can you stay extra if the next shift staff doesn't show up on time?”
Read reports →“What would be your course of action if a client indicated suicidal thoughts?”
Read reports →“How would you respond if a resident used a racial slur towards you?”
Read reports →“Have you ever been to a Board Meeting?”
Read report →“How would you handle a "consumer" who is upset?”
Read report →“A lot of 'what would you do' questions, like 'What would you do if a client told you he wanted to kill himself?'”
Read report →“What are your goals for the next five years?”
Read report →“Can you share two strengths and two areas for development?”
Read report →Formats, difficulty and experience
Across all 15 SERV interview reports.